Starbucks

I'm sorry but I tried calling about a previous conversation I was having with the manager who was going to get back with me but hasn't and the employee who answered was extremely rude. First time I called today I heard the employee in the background say to hang up on me. Then I called back and she wouldn't take a message for the manager.

Consistently horrible at this location. If you go inside when the drive-thru is five miles long, good luck getting an order. I just walked out, unfortunately. There were six-seven people behind the counter this morning at 0930 and received a superficial “we will be with you shortly.” One person was doing paperwork at the front counter, did not look at me once, which, I mean come on - heaven forbid I was a Bear. When all of your resources are on drive-thru while it still continues to wrap around, but you cannot tend to guests inside, implement a new strategy. Thanks for solidifying my choice of Human Bean this morning.

First off, the guy that took my order was short with me. I proceeded to order a chestnut Praline decaf and got to work just to realize they forgot the whip cream and the flavoring. I paid approximately 5 dollars for a cup of coffee with some cream that was supposed to be a flavorful Christmas drink. Extremely disappointed in the Longley location today.

I hate to leave a bad review anywhere but especially Starbucks because it’s usually my favorite. But it’s been months of bad service, wrong orders, slowness. Most recently what really upset me was i ordered a medicine ball, asked for extra peppermint syrup (not really knowing the drink just tried it once from a coworker) the person taking my order says, “ omg i just wish you kids would stop with your tik tok trends we don’t use peppermint syrup”, and then regardless proceeded to get my other drink a vanilla nonfat latte order wrong!! It’s always something similar wrong milk, not the correct drink sometimes, last week my drink was missing one shot out of my grande latte-but isn’t a grande latte always have two shots of espresso??. Its so disappointing and clearly a trend at this location. Unfortunately i am switching coffee spots, there’s a Human Bean (also a drive thru) on the opposite corner of this Starbucks. loved going to Starbucks because it was the same menu uniform style of making drinks regardless of the location, but after months of wrong orders at this location, specifically, I’m kinda over it.

The store was very clean and all four staff members on were very happy and helpful greeting us all with their beautiful smiles. Our drinks were made fresh cold and correct . The staff went above and beyond to make sure we didn't need anything the entire time we were there checking on us often and always greeted with a smile. I wish I could remember the names of the 3gals and the young man working so could give them personal shout outs for a job well done.

It's terrible that this is the Starbucks that's closest to my house. Time and time again I think they won't mess it up this time, I don't want to drive the extra 5 minutes... and every time they assure me that 5 minutes would have saved me a messed up order. This place is so bad it's hard to believe it's even a legitimate Starbucks location.