Pizza Plus

The short of it is they are incompetent and dishonest. I can't believe I actually have to use these words for a Google review but here I find myself having to do that, over a pizza delivery order. I tried to order from them about a year ago for delivery, and was told over the phone that it would take about 45 min. Great. I live about a mile away, wanted to support a local pizza joint. About 1.5 hours later an no pizza, I called and was told that it was out for delivery. Another 30 min later I called back and canceled the order. I thought I would try them again tonight. Ordered a pizza and some wings, paid by credit card over the phone. Again I was told 45 min for delivery. About an hour and twenty minutes later I called aksing about the status and I was told it's out for delivery. 30 minutes later I called back and canceled the order. Unreal! I get that pizza places get busy and delivery times get effected, and I have zero issues with that. What I found to be totally lacking in common and basic service is accurately stating that it's busy. Being honest is basic stuff. My first call back to check on the status of the Pizza and I was told that it was out for delivery. When I called back 30 minutes later, when I only live 5 minutes away, I was told I could come pick up the pizza instead. I asked where is the pizza is it out for delivery or is it still at the pizza shop? I couldn't get a straight answer. I then asked for my money back and was put on hold for at least 5 minutes before I was transferred to somebody else who did not care and said my credit card would be credited in a few days.

No longer number 1 pizza in Reno! When I walked in to pick up the pizza, the 2 female employees sitting at the table in dining room looked at each other and kind of gave me the impression that they weren’t happy to go in the back to get my pizza and not friendly at all at the counter and I when asked for ranch dressing and paper plates, she gave me the look!. When I got home , My pizza crust was flat I could tell they had it in the warmer for a while and I specifically asked for it to be ready on time and not prepared way in advance! Anyhow this was my third bad experience and we take our business elsewhere in the future.

*UPDATE* November 3rd, 2021 The gal behind the counter acts like she is being forced to work. No customer service. Poor gal. Pizza and wings are cold. The salad bar is better, but all of the lettuce is wilting. Prices were increased to over $10 for pizza and salad with a soda. Also, they want to charge for any sauces. Um...I just dropped $10 on cold pizza. The other locations haven't charged me for a little cup of Nitro sauce. Get some music playing, put a smile one your faces. Don't act like it's a funeral. Sorry Pizza Plus, but I can't give you a good review. Dismal salad bar, hard pizza and mediocre crust. I'm not sure I'll be back. We love our lunch pizza buffets, but I think I'll be paying the extra $ for Round Table. Go to Idaho Pizza Company in Boise, Idaho. Copy their pizza and salad bar. It's one of the best non-franchise pizza places. I would suggest expanding your salad bar and you'll bring in more people. 2 years later...same issues. Dismal salad bar, one kind of cold Pizza on the buffet. Fries were gone the entire time. Chicken nuggets old and stale. Now they limit you to one trip to the salad bar. Go to the one on Prater Way. Much better and a staff that wants you to be there.