Subway

After placing an online order for the smithridge location, I went in to pickup the order. There were three staff members and one other patron. The hourly behind the register had a hard time locating their internal receipt, however her coworker was able to easily put her hands on my order in the fridge with just my name. I was asked for my online receipt. I told them my phone was in the car. They shared it was policy as they've experienced theft. I retrieved my phone and when the app order receipt on my phone was presented to the cashier, she asked where the order number was. I said I was unaware of where the order number was displayed and the cashier said "ma'am you don't have to be rude" and walked away. Okay, I am the farthest from being rude and was as polite as I could be with my now 10 minute endeavor to pickup lunch that was already paid for. At this point I was done and asked for a refund. No one moved and looked at me like I was speaking another language. I walked out, called Subway corporate number and was greeted by a message that all customer service is now online for better and faster service. Stay away from this location unless you want to be provided the worst customer service experience! Update: I received a standard response from the owner Alicia Youngberg. Obviously she didn’t read or care about a paying customer not getting the food they ordered; pretty much calling me a rude thief. I’ll be eating Pub and Sub or Capriotti’s from now on. I want to take a moment to thank you for contacting me and sharing your feedback regarding your recent Subway® experience. At Subway, we often promote different products in new, creative ways in order to keep things fresh and appeal across the broad spectrum of our loyal customers. I appreciate your feedback and the time you took to share your point of view. I apologize your last visit did not meet your expectation. I have shared your feedback with my team to improve our customer service. Thank you for being a loyal Subway® customer and we look forward to serving you again in the future. Alicia Youngberg Owner