Steak 'n Shake

We initially went here just to grab some milk shakes, but I decided to get some chicken strips. We sat in the drive thru for about 25 minutes and there were a few cars in front of us. When we got up, to the window, our food and shakes were ready immediately. Not too big of a surprise since it was a small order. We drove home and I took a bite into one of the chicken strips and noticed the texture seemed off. I looked at it and it was completely raw inside. I immediately turned around and drove back. The girl who helped me out was really nice and refunded me. She said she is training 3 new people right now. I don’t have super high expectations for their food already, but cooked is the bare minimum. I know this is not the new peoples fault, but I did notice an “under new management” sight out front and it is their fault for not adequately training before putting this kids to work. Needless to say I will not be returning.

The worst place ever. Watched the so called cook use his phone three times. Each time putting in his pocket, handle my hamburger, take it out of pocket, checking his phone, pitting back in his pocket, etc. All while preparing my food. When I first pulled up, I told to hold for a "second". There was nobody in front of me in the drive through. It was 10 pm at night on a Saturday after working a 13 hour day. When he finally got back to me well over a couple minutes, I ordered, pulled up, and could see the dive through attendant was still talking and saying goodbye with a finger sign of some sort. Like it was his home boy. Had no concern about his station. After a minute, waiting to pay he came, I paid. Then soon after, that's when I noticed the improper handling of my food. When the drive through guy came back. I told them, "hey guy has been touching his then my food several times; cancel my order. He got what was called the manager. She came, must of heard me already, and said; "he only touched hod phone twice". O my, no wonder this store is so bad. She started to mouth off then dropped the F BOMB, SAID YOU BETTER BE NICE OR I WILL NOT REFUND YOUR MONEY. I SAID WHAT, WHO THE HELL YOU THINK YOU ARE. A lot was said between her and I. Then I called the store manager the next day. He was to busy to discuss the problem. This store is pathetic from too of management down. DO NOT GO THERE!