Red Robin Gourmet Burgers

Great place to get a delicious meal. Came in and was seated promptly. Had a monster burger, meat was cook just the way i requested, veggies were fresh and crisp on it. The sweet tater fries were just a great, and endless on request.. Washed it all down with a nice cold draft, brew stayed chill till the last drink do to the great cold mugs it was served in. Customer service was outstanding, wait staff was prompt and courteous. Very comfortable environment to have a family dinner or have a night out.

The place was clean and the service was wonderful. That's three stars. The prices were not equal to the quality of the food. In fact, I can, and have had better $3 cheeseburgers at several fastfood establishments. I ordered the Banzai Burger, a teriyaki glazed patty with grilled pineapple, and the usual fixin's. Much to my dismay, it was awful. Let's begin on the outside and head inward, in a step-by-step dissection of this "burger". The bun was cool and stale, so stale that it absorbed every drop of saliva I had in the first bite, it had a small blob of mayo, which the bun had also engulfed somehow, even with it's thick gelatinous consistency, it just absorbed it. The seeds were not hard but that strange chewy texture, like tiny bits of fiberous vegetable you just can't seem to chew through so you end up swallowing it as is. The lettuce was rusty and wilted, yet ice cold to the touch, I'd assume it got chopped a day or so earlier and pushed too far back in the cooler, freezing and wilting it. The tomatoes were somehow dry but ice cold and moist, not wet or damp like a tomato is, but if you touched it it felt like it would be wet, but your fingers were still dry. The pineapple had perfect grill marks yet it was just as translucent yellow and firm as it just came out of the can, not a single indication it had ever encountered any form of heat, it wasn't a degree passed room temp. Next we have the patty. Most confusing of all. The top was perfectly cooked, the cheese was melted, not burned, the patty was brown and cooked thoroughly, but the bottom was charred black and bitter from burned char, which overpowered all the other flavors sadly, since the rest of it looked and smelled delicious. The bottom bun was a stale puck that you couldn't squish or tear, when I folded it, it cracked apart from being dry, even soaked in grease, it wasn't pliable... We also had onion rings which were fried to perfection, the fries were outstanding, the service was wonderful, the atmosphere was nice and the restaurant was clean. This affords the location 3 stars. A fourth star would have been earned from the food. A fifth from an outstanding experience. This was my very first experience to a Red Robin, after all the commercials and suggestions from friends and family, I finally tried it, and I am so disappointed in the burgers, the one thing this restaurant chain is most famous for, is the weakest point at this particular location. My partners burger had little difference, she had a different kind of burger, but the same issues, with one more (which I was severely upset about). The plank pickles on her burger were diced nubs of plank pickles. I will be posting the picture of this with my review, as I find it that heinously disturbing. I LOVE pickles, I don't like them, I LOVE them, she does not, Everytime she gets something with pickles, I look forward to her sending them my way, when I saw these, AFTER reading "our house made plank dill pickles..." I nearly shed a tear. This is absolutely unacceptable. (You might be laughing, I am too, but I'm serious, it's not ok, it's just wrong).

Me and my family celebrated my son's birthday here last night 6/3/22 the place was busy many large parties. But the staff was awesome. The hostess with the glasses was super nice and got us a table right away. And our server was awesome too. He was super nice and interacted with the kids and even when there was a mess up on my food and I couldn't eat it due to allergies they were quick to make it right A man in a red shirt who I'm assuming was one of the managers came up and apologized and took care of us without us even asking. This is the kind of service I look for and will keep us going here over places like Applebee's which is sub par. 10/10 would recommend and they even sang for my son (the third birthday that night since we got there) which he loved thank you too the staff and cooks you guys were awesome.

We were seated in a booth near the kitchen. The tile floor was incredibly slippery. There was something along the wall that had been destroyed. I'm not sure if it was a tabletop or some peice of wall decor that had been peeled away. The kitchen didn't have a mirror so the servers would yell corner as they came around a corner to deflect any collisions. Our burgers were good, a little overcooked but good. The pretzel bites and cheese dip were great. Our waiter was great and attentive.