Taco Bell

We ordered our food and indicated that we wanted hot sauce and as you can see on the receipt they put down 10 hot. After checking the bag we realized there was no hot sauce. After informing the young lady at the window that they were missing we were told that they were in the bottom of the bag. We explained that we had a already checked and then were handed so many hot sauce packets that it took two hands to receive them. Looking at the packets they gave us nothing but mild and fire sauce which is not what we had been asking for. We had to hand them back again and explain we wanted hot sauce for now the third time. This time we were handed the sauces, assaulted with a bunch of grumbling and then slamming of the window. In addition to all of this there were no napkins in the bag but at this point we just gave up because their attitude was so horrible.

Red Oak location IH-35 service road. Let me just say you can tell what kind of experience its gonna be by the tone at the drive thru speaker. This business establishment is combined with Long John Silver's in which this is the purpose of patronage. When someone's attitude shows they're either upset, don't want to be at work or bothered with answering your questions about menu choices BELIEVE THEM! Young man who took our payment was ok. He didn't greet, smile or anything, however he was just being himself I guess. Young lady at the pickup window was rude, rolled her eyes, didn't take the time to listen as I was asking for condiments. Another female present laughing and smirking so that let me know she was mumbling under her breath. However at least the other female did retrieve ketchup that I requested. Slammed the window in my face and stood there peering out as if to say GO ON! I don't know who trains these kids, but they need a refresher course on the importance of customer service and how to communicate effectively. The food was nicely prepared but that customer service needs work!

Nice atmosphere inside the restaurant and pretty clean. Customer service was terrible. There was a lady who seemed like a manager who was rude to me about my order, rude to the cashier, and rude to the other employees. They messed up our order and tried to blame it on us. Good is what you’d expect from Taco Bell or Long John Silvers.

Worst experience i have ever been apart of. The location gave me the wrong food. On top of that it was cold. I asked to speak to a manager and they laugh and decided to keep my receipt so I couldn’t follow up on this. They asked for the food back and refunded me a portion of my money. They then decided to get the police to try and resolve. This injustice could have cost me my life. I have since reached out to the headquarters and am awaiting a resolution. The employees that were there were laughing instead of being helpful. I have recorded the and have about 15mins of film to show. I hope this will help other not be wrongs in the future. Worst service and lack of dignity and respect for fellow human. Sad to see this is the future of our country.

No. This is not a burrito. There was hardly any egg in it either. I actually just told someone now good Taco Bell bfast is and this does not cut it. I also called to let the manager know because if I was a manager of an establishment, I would want to know, and I was left on hold for longer than 5 minutes before hanging up..