Dutch Bros Coffee

This particular Dutch Bros establishment doesn’t even deserve the 1 star rating! A zero star or a negative number would be more accurate. My wife and I have frequented various Dutch Bros shops around the Northern California area for many years now and this shop is the absolute worst. The drinks are mediocre at best but the biggest problem is the employees. Never in my life have I ever seen such unprofessionalism (for example waiting behind the car at the window for 25 minutes after they we’re handed their drinks because they just had to have a long gossip session while my wife, myself and our four year old daughter were waiting to just place our order. This was at 9pm and we were the only other car in line). As if the overt unprofessional behavior wasn’t bad enough, these employees are flat out horrible people! Do you remember that movie Mean Girls? Think that and then multiply by at least 25! Just a few short days ago my wife went to this Dutch Bros and got verbally abused by the employee making her drink because apparently adding whipped cream to the drink was just unacceptable! My wife was courteous and polite as she always is (to a fault I may add) and she in turn gets cajoled by an employee without professional etiquette or human decency. After a 30 minute drive home, she was and had been in tears! This incident was the tipping point after an endless series of unsatisfactory experiences at this particular Dutch Bros establishment. After my wife issued a formal complaint to the corporate office, they respond by saying they would be giving additional coaching/training and then gave her $10 on her DB app. How insulting! They missed the point entirely! This was not an issue concerning a drink that didn’t taste good or was made incorrectly, this is an matter of professional courtesy and human decency, or rather, the lack thereof. We will be taking our business and money to other coffee establishments that know how to treat their clientele. I advise any frequenting customers of Dutch Bros to stay away from the Red Bluff shop located on South Main Street; unless getting glowering looks, rolling eyes, rude scoffing or getting verbally berated is your thing!

The employees were tremendous. I stopped here to get coffee on a late trip to oregon. With my family in the car. This stand has two young girls working there alone at 10pm at night surrounded by homeless people. One of the homeless would not let them close their window. As a father of a daughter, I got out of my vehicle and called the police. I waited till the homeless man was removed. Those two girls that were working there were terrified. Unfortunately they informed me this was not the first time and it’s always just two girls closing at night. Completely unacceptable to put your employees in that type of danger. I would expect more from their leadership team.

over the last year this stand has been sub par for their drinks. My fiance and I stop in there quite a bit and each time we have gotten drinks they are less than half blended or they don't fill the order as stated. We have also experienced some pretty poor customer service compared to other Dutch stands we have been to between all over cali to oregon....needless to say, red bluff is our least favorite stand but we will always support Dutch, unfortunately this one just doesn't hold up the standards of the other ones. My blended drink today was over half of the cup whole ice cubes....so thank you for an extra small drink in my medium sized order.