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We stopped for some quick road food (to go), but the service was pretty slow. We were waiting about 20 minutes, and at one point, it seemed that they had forgotten about us. Still, the food was good, and they gave us some extra fries as consolation for the wait.
Google
Steak n shake is probably my second favorite burger place. I'm particularly fond of the Garlic butter burger. Served with a side of onion rings with ranch to dip them in. Ice cold sweet tea to wash it all down. Delicious! All the staff I've had the pleasure of interaction with have been polite and friendly. Cheaper then other burger joint choices. Self service options available. Mobile ordering with delivery available through ordering apps like Doordash. Service is usually quick. The above is praises.
However, I do have some complaints. On more then one occasion when visiting this establishment the tables had not been wiped down. The bathroom has been dirty and very unclean smelling. The floor has also been dirty and unkept looking. That being said I do realize that staffing shortages are still causing many establishments to have issues providing services but I also know such lacks in cleanliness will also cause problems in providing services.
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Food is generally pretty good. Always hot and fresh cause the make it to order which sometimes results in a bit of a wait.
Google
No wait staff now. You order at a kiosk and they tell you when your food is ready. We took ours to go, and realized they forgot a fry.
Google
It was nothing like how it used to be. You have to order by kiok, get your own drink and pick up your own food. Not to mention all the sounds, smells and looks and pretty much non existent. The only reason I gave a 2 star is because of the 1 person that came around and asked how we were doing.
Google
They dont have cashiers anymore. Your only option is to use a terminal like at mcdonalds. I get the limiting human interaction in a pandemic but touching a sceen that 50-100 touch b4 me and between cleaning, theres no ppint other than costing people their jobs
Google
We walk in right away and been seated. Then our server Natalie was so sweet and gave us a card for letting her serve us [it is a holiday weekend and all] but that made it and she made sure we had everything we needed/ double check in after a bit
Google
They don't serve breakfast items anymore and the menu is very limited now. Burgers and fries are very delicious tho. Our waitress was very helpful with new kiosk and so sweet!!!
Google
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