Taco Bell

Placed a mobile order and got a confirmation number with pickup time, even the money was taken from my friends account. Got to the restaurant and they did not have our order. Even made sure it was at the correct taco bell. The manager was extremely rude saying she would escort us out because she does not know anything about mobile orders and couldn’t get us our food so we needed to leave unless we could figure it out on our own. It is completely understandable that it was busy, but the first lady who tried to help I believe was an assistant manager and was very friendly. Finally, the manager came to talk and it was terrible from the start. Will not go back to this location again and would give 0 stars if possible.

Do yourself a favor and skip this one. I've tried. I've REALLY tried...but every dang time I go the order is wrong. Food completely missing. I've dealt with it, since I live about 5-10min away it's a pain to drive back when I order takeout, but last time I order you guys missed my son's ENTIRE order. I drove back to get his food and overheard others saying they had missing items too. I've complained before. The owner was kind and tried to make up for it. I'm sorry to still be complaining but NOTHING has changed. Orders are still wrong. Just go to Exit 18.

This is the worst experience I’ve ever had at any restaurant. I stood for over 45 minutes waiting for food and waiting for them to then correct my order. When I went to the counter the second time I was ignored multiple times when I began speaking to staff. This is after my girlfriends sister had to go up and stand for 15 minutes.The restaurant was a filthy mess and the staff were rude and incompetent. The new girl who I believe is Maggie (brown hair, and huge white nails) is absolutely ridiculously slow. She has absolutely no work ethic and stood around in the way of all the staff. She didn’t listen to the person who I believe is named Anita who was attempting to get her to do something and she was all around hindering the entire restaurants ability to get out food. I think that Crystal deserves a raise because she was the only reason your restaurant stayed open, she was out performing every single one of those employees and they constantly treated her poorly. Usually I would not be able to pick up on the interactions between employees but I stood at the counter for 45 minutes. There was also a young man who was unkept and when Crystal asked him to do something he said “do it yourself”. I think you seriously need to consider terminating many of your staff or at the least having a stern disciplinary meeting with those who are treating others badly and ruining the entire operation.

Used the drive through and ordered 4 things (2 cinnabon orders and 2 chalupas). not much at all. Got told pull in and wait for our order. We waited for a half hour, I go in nicely and ask where my order is..To be told it’s going to take another 10-15 minutes because their “oil needs to heat up”… As i’m waiting i hear the MANAGER tell her workers, loud enough for me to hear. “SOMETIMES WE FORGET ABOUT THEM UNTIL THEY ACTUALLY COME IN”…That is unacceptable in a food place. You shouldn’t loudly tell your workers it’s basically okay to forget the orders until they’re reminded..Horrible experience.

Tried to go into the restaurant and had to wait ten minutes for a staff member to even ask " what do you want" I said " excuse me?" Hello I would like to please place a order. She then stood at the food counter, not the register counter and shouted "what do you want!" As she was serving people from the take-out window. I was then waiting for someone to come out to the register counter to help me as she was being busy as well as rude. This lady then proceeded to aggressively take off her head set, slam it down on her food table and lean forward and yell at me once more " No one's here to work the register, So what do u want." After all this I just said I'm good thanks and walked out.

Horrible service... I work til 11pm on occasion and will stop to grab a quick snack. I'm the past 6 months, so maybe 6 attempts.. I have not been able to be served. They have either been closed, having kitchen trouble or out of food. According to your website you guys are open for 2+ hours later than the time I have been there, what kind of service is this??