Wendy's

We are big fans of Wendy's and normally have a consistent experience at all locations. This location was a huge exception. The store is not particularly well maintained and was not very clean. While the kitchen appeared to be fully staffed, the service was exceptionally slow and food quality poor. We were eating in and there was no one in line when we walked in, just one person waiting for their food. There was a long wait to even order as the team appeared to only be focusing on drive-through customers. We did finally order, but the wait was long to get the food. By the time we received our food there were a dozen or more people in line. All of our food was clearly waiting for one sandwich, so everything was cold other than the spicy chicken. The freestyle coke machines were in need of maintenance, so one only had Hi-C and the other was out of CO2 and served the limited selections available completely flat. My wife waited at the side counter for 5 minutes trying to get their attention for the drink machines only to be told that they would get around to them when they could. We understand that things have changed for the food service industry and good help is hard to find, but companies need to find a way to resolve this. If they don't, there will be no customers that need to be served. We won't let this single experience prevent us from going to another Wendy's in the future, but we certainly won't return to this one any time soon.

I ordered a Dave’s quarter pounder and the bun was so hard that I could knock on the bun. I took it back and they made me a new one. Their soda machine was out of carbonation and numerous people let the staff know, but nothing was done to fix it so everyone had to go to the counter to get their refills. One drink machine was also out of ice and no one refilled it the whole time I I was there. They were slow enough that staff had time to do so, but they seemed not to care. The manager seemed willing to make things right when you spoke to her but it seemed as though 50% or better of the customers I saw had to talk to her about a problem. There shouldn’t be that many issues to begin with. This location needs do better all around!

We checked our order and we were missing a $5 Biggie bag...the lady at the counter said are you sure...the other adult with me said we are missing fries and nuggets...they gave us that...but we had to ask for Dr Pepper from the back because the lobby was out. When we got to where we were going to eat, we were short one burger and we had all been very specific about the sauces we wanted for the nuggets and it said it on the receipt...all BBQ sauces. Missing items in orders seemed to be common place on Thursday as another customer in front of us was dealing with the same thing.