Captain D's

I was so Disappointed in this restaurant , it was not clean at all very nasty the backs of the chairs had handprints all over them the malt vinegar lids were crusty and dirty the ice machine and the drink dispenser was nasty. My 2 piece fish dinner had so much grease in the fish that you couldn’t even eat it , it wouldn’t even stay together it was soggy. I would have told the waitress but she was already angry because she forgot to ask me if I wanted to add shrimp to my meal , and that becomes free if they don’t ask you .So I didn’t mention the fish in fear she would do something to it if I sent it back. The restroom was nasty as well. When I left , I called back and asked to speak to a manager , she was the cook lol , but did take my complaint. And offered me a coupon for a Dinner .I said no thank you. Will I come back??????

I have Breast Cancer and I'm taking Chemotherapy In Beckley WV so we eat at Captain D's all the time I don't eat Fish But I Love Shrimp so I always get the Shrimp Meal I have never had there Chicken So I add 2 Pieces of Chicken. I was So Disappointed what i received was 2/two Pieces of I Guess was Chicken They where less then a inch across and like 3 inches long and wear Hard as a Rock and fell apart when you broke them in half . Someone said I shouldn't complain but my Shrimp was warm my Baked Potato was good and my Corn on Cob was good. Tried Calling them and keep getting what sounded like a fax machine or a message that said line was busy . I Guess I'm Just Missing When Restaurants Cared About Their Customers So Sad😭

Must have been a new employee at the register this evening. She had difficulty ringing up two, 2 piece fish & fries. She had to ask another young lady for help. The establishment was busy and people was waiting for their orders. After 8 to 10 minutes a lady and her husband were sitting beside me. The lady said, "Did they forget about you?" Because the employee was calling out order numbers for people that came in behind me. I could clearly see my order was on the shelf waiting to be bagged up. It had been sitting there for at least 5+ minutes. I seen the employee open my order, looked inside, then went about doing other things. At this point I had enough and approached the counter and asked the employee who had helped her ring up my order what the hold up was? The employee who needed help ringing the order up quickly snatched up my order, hastily bagged it up. And in a snark fast voice said, "have a great day!" In which I replied, "hopefully I will now." I realize she must've had a rough day but that wasn't my fault that she's not properly trained to ring up simple orders like 2 piece fish and fries. I seriously doubt I'll be going back anytime soon. I have never gotten such lousy service from that location in my life. It was terrible.Thanks for nothing, the link you provided couldn't be accessed.