Chopt Creative Salad

Extremely bad customer service over the last year or so. Prices have gone up significantly and their rations of chicken and avocado have come down. Just today, they added less than a scoop to a chicken tinga order, I asked if they could add a bit more (the lady was just throwing food into the bowl without regard to how much she was serving). The lady refused and said they would have to charge more - terrible attitude and customer service, especially given that my ask was not outrageous and given their exorbitant prices. Talking to management didn't help - I didn't even broach it to get more chicken but as a constructive criticism because I really used to love this place. I got a blank stare and a half-hearted offer for more chicken, which I turned down because the manager clearly did not care about customer opinions of this place, and I was over it. I am uploading a photo to see who among you can find the chicken. Avoid this place, it has truly gone down the drain.

I feel as if the staff members that I dealt with while I was there could use some softening around the edges. It was my first time there, so obviously, I needed a moment and had questions. My experience with the staff left me wishing there was another location nearby that I could go to. I love the food. I love the idea. I love the portion sizes. I think the menu is creative and exciting.

First time experience: Ordered a new California destination salad…I regret it!! There was 2 pieces of cucumbers and a few micro sized pieces of rainbow carrots. It was a nice bowl of green with 5 pieces of chicken. Honestly, what is this… my first experience at Chopt, & probably last. Cava, Qdoba, & Panera are better.

Don't stop here if you're on your lunch break at work or have anywhere you urgently need to be. Mobile reciept showed order would be ready 12:20 pm didn't recieve my order till 12:50. Salad was good but not worth the ridiculous wait time. Only one person coordinating the mobile orders, who, not for nothing, seemed lackadaisical. If they're understaffed like many other places management needs to step in. Or close off mobile ordering like starbucks does. I understand lack of staff but the wait time for mobile ordering which is supposed to be faster than walk-up ordering is not acceptable.