Einstein Bros. Bagels

By far the worst experience I've had at this location I work in the area so I placed an order on their app then after about 20 minutes I'm on my way over as suggested by their app. They're signed inside to ask if you don't see your order so I asked And it was told that they were still working on it which I thought was odd seeing as there were only 2 other people in the building. So I wait another 10 minutes when I come back I ask again for my order clarifying the items and the person at the register hands me a bag and it's sitting on the counter and walks away I notice that there is an item missing for my order so I wait to let them know I get passed by 2 other team members, now there is a group of us at the register waiting on orders, and the original girl comes and asked me "what am I waiting for" I explained to her that my order is missing an item she hands me the item and then walks away again. By the time I get back to eat my now cold bagel I open it and it is the most pathetic bagel I've ever seen missing over half the ingredients that make up the order, I understand there are supply issues but if you can't make the order I don't think it should be given out with missing ingredients. I am beyond unsatisfied with my order and extremely upset that I paid almost $10 for a cold and incomplete order

I used to eat here several times a week, but I've stopped because they are experiencing far to many supply chain issues, or just don't pay attention to what they are doing to even come close to making sandwiches as advertised. Today, I ordered the bacon, avocado, and tomato egg white sandwich. What I got was egg white, bacon and cheddar cheese. Seriously? By the time I opened the sandwich at my desk, it was too late to walk all the way back to see if they could get it right. I wish they could return to the excellent, reliable preparation they had last fall.