Starbucks

Another Starbucks and another review. I've lost count of how many Starbucks reviews I've written now. Anyway like all Starbucks stores worldwide. It sells coffee. Lots of coffee. A good selection of the stuff too. At the usual Starbucks prices. Anyway, the coffee is decent. The selection is decent. The staff as always are polite and friendly. The store is clean and tidy. In all honesty, I can't fault the place. They had what I wanted and that was all I needed.

I placed my entire order through the mobile app. Upon entering the store I realized my drinks were sitting empty on the counter. I spoke with Kayla who had let me know they were out of lemonade. I let her know that the app still allowed me to place the order and that they should change it so they don’t run into the same issue. Kayla was wonderful and pleasant as well as helpful. She replaced my drinks with different ones and they were made perfect. I also ordered a muffin which they were also out of. I spoke with Taylor who had an attitude off the bat regarding my order. I explained to her that they did not have my entire order and that they should also flag that they did not have blueberry muffins. She huffed at me and made a side “I’m sorry”. I then asked the front register young lady to refund me for the muffin. The entire time Taylor had an attitude as she continued to argue with me about placing the order through the app and that it was probably in my favorites which it was not and I also explained that twice. I asked for her name and she said Taylor and I’m the store manager so what’s the issue. The store was pretty full so instead of making a scene I just said I was just wondering. She then got louder and said like I said I’m the store manager and my card is behind you, what’s the issue? I then thanked the young lady for refunding my drink and also thanked the girls for remaking my drinks and left. I will be reaching out to corporate regarding how their store managers treat customers. Also I am pretty sure is the managers job to make sure that things they do not have are taken off of the menu and are unable to be ordered. She also was worried about re-organizing the food instead of helping the young ladies making the drinks who were clearly behind and had almost 10 people waiting. Hopefully writing this review will initiate some kind of changes at this location as this is the only location I’ve had an issue with.