Popeyes Louisiana Kitchen

Love the food, always tastes good and is fresh. My complaint is that they always give me the bare minimum for customer service. Including putting next to no strawberry sauce in a strawberry lemonade (which they charge for, btw), and not mixing it so its all on the bottom of the drink. Today they forgot the dipping sauce and and butter I asked for for my order, and when I went back to ask for it, they insisted that it was in the bag, and then only gave me 1 of the 3 items that were missing.

Whoever was working the drive thru window closing shift on 6/18/22 deserves a raise and some praise on their exemplary customer service skills. Came through about 10 min before they closed, the person who took my order and card was incredibly friendly and fun to chat with while we (briefly) waited for our food.

The person who waited on me was very punctual and helpful. But throughout my dinner, there was this female employee who kept laughing and sharing her stories, and complaining, and worst of all, punctuated each phrase with the F-bomb....with customers in the counter area. If you want vibrant language and culture with your meal, this is the place to be. BTW, the chicken with red beans and rice were great, hence the generous two stars....

This was the worst customer service I have ever experienced by a manager. I purchased a meal on 2/27/22 thru the drive thru. the server was ok- they were out of my requested item and upon arrival home I found the chicken to be hard and biscuit even harder.. I tried to reach someone by phone without success. The next day I brought the food back to show the manager and she was far from receptive- saying the food was a day old and I said that was how I received it. She became rude and uncooperative. I know help is hard to come by these days but service and uneatable food, mars the reputation of the franchise. I will personally never purchase a meal from this establishment again and recommend others think twice if they are looking for good service and good food.

Probably one of the worst fast food experiences I've had in the past 10 years, maybe longer as I'm not sure my memory serves me well. Even then I can say in the top 3 worst drive thru experiences ive ever had-... I'm 62. The drive thru was a last minute decision, Ive only eaten at Popeyes once before, but 4 of us fumbled thru a 50.00 plus order. Our discussion was such that once we ordered I pulled out my wallet and paid for the meal. One person had not ordered a drink and I told our driver please order another drink for our passenger. We were told there was too long of a line to actually remedy the drink shortage, I was appalled. This was even at the same time that they had forgotten one of our drinks. The person said something about the manager and I told our driver leave but I will not ever go to a Popeyes again because of his demeanor which was basically "go pound rocks we are too busy. We left, got to our destination and found that there were no napkins, no plastic ware, no dipping sauces at all and of course one of our party was still thirsty. But the chicken tenders without any sauces, was enough to make it so I won't ever be back. Btw, the line behind us was one car. Thank you server number 60089.

Staff was fast, food was hot and the service was friendly. I got the spicy strip combo and the straps were varie between thin and thick, fully cooked through and spiced perfectly with some seasoning penetratingthe tenders. The batter was expectedly overly built up providing some extra crunch. And I got 1 little extra tender, most likely due to my friendliness. The mashed potatoes were good, maybe a little light on gravy. I have noticed reduction and it just comes up shy of adequate. The biscuit sadly was fairly old (few hours possibly?) And was dry, overly firm and lacked the wonderful butter brushed look I am accustomed to. An additional Cole slaw was added and met my expectations. The Tea was good and didn't taste fowl so they must maintenence their machines regularly. My with got the 2 piece chicken meal and had similar results with the biscuit so sadly it wasn't a one off. The drive through sadly was full of fluttering trash and discarded newspaper flying in the wind. I had to choose between rolling my window down and reading the headlines : ( Could use some more lot attention. Not too shabby over all, would recommend.

Popeyes food is really good however, their service is terrible. We went through the drive through, on 82nd in Portland, Oregon, because we didn’t want to go in as we had our 2 grand babies in the car. We ordered a 12 piece nugget meal and 1 chicken sandwich for which we had to pull to the parking lot for; it’s not like we ordered a giant family meal. We had to leave their property, drive around the block for a 12 piece nugget meal and sandwich; okay. Then they deliver to the parking lot the sandwich and nuggets, no drink and no potatoes. We wait! No one comes to deliver these items. I have to go into their store to retrieve what I paid for. I walk in and I’m ignored, I’m not greeted. When I finally tell the guy who took my ordered and delivered it to my car that I need my drink and potatoes, he disappears to the drivethru window and make no attempt to get my missing items. I have to raise a ruckus to get someone’s attention; then this lady Mona; come from the back, asks no questions and demands I apologize because their service is so bad and I raised my voice to get my items because I wanted to eat my food hot with my family. It was a ridiculous fiasco to retrieve my paid for items. Also, we were the only people in the drive thru and there was one other customer in the store; it was not busy. I’ll keep my money and make my chicken at home, no one needs stress like that. I’m looking at their reviews, they obviously don’t care.