Whataburger

After a long night I figured this would be an easy quick meal. Bad CS Katherine was busy writing on a coworker’s apron. The wait for our meal was about 20 minutes. We ordered a chicken strip meal and the chicken was missing. Only received the fries and toast. I called the restaurant 3x before I received an answer. Katherine answered and had a hard time giving her name. Katherine kept referring to herself as the manager. I was told to return to the store for a replacement meal and if I want a refund I need to go to the store. I’m tired and this was suppose to be an easy evening dinner. Now I’m out of money and out of a meal.

This whataburger has declined over the last visits but my last one was the worst whataburger experience ever.. gave me unacceptable, poorly mixed shake with no flavoring.. had it remade 3x then the manager tried to address the problem but was very rude about it, she laughed in my face about the whole situation. Came the next day & the day manager was okay but really didn't accommodate the situation & didn't ever apologize. Will not ever spend money at this location again. Wasted time, money and gas dealing with this whataburger.

It's my go to place when I want a delicious juicy burger. The #5 is my favorite. It is wheelchair accessible, usually cold dining area, and over the top service. Is your ordering drive thru just speak a little louder because there's a car wash right next to it that makes it difficult to understand and hear.

Last time we had went, last week, we had great service. However this time not only did they possibly give our food to the other car that had been in line less than a minute and peeled out of there like they were guilty, they tried coming to us telling that they had lost our order and then accused my father of lying about a missing fry and gravy. The manager was very rude. I don't usually give bad reviews and I let it go, but not this time

Horrible worker at counter for 2nd weekend in a row. I never say anything but line was out the door because they had one register open. You are better than that. Other workers sitting around with a large drive in and in store presence. I had an issue with hamburger last weekend and same worker asked me what you need? Very rude and I can tell this was the last place she wanted ro be at.