Tim Hortons

You walk in and it smells like my favorite place on earth. This particular morning the drive up was busy and I went in to get cans of Tim Hortons for home. The team lead person was a young lady who rallied the group and praised them for working together. I love this location. I bought 5 cans for home because we live far away from a Tim Hortons. This loc is superb

The days of this location being a go-to coffee place are over. Lately, I have been getting iced coffees. My order is very simple (1 cream, (no sugar)) and yet is seemingly made different every time. On Sunday, there was sugar and some flavoring added. With that being said, yesterday really made me angry. I won a free coffee from Roll Up to Win. So, I pulled it up on my app and went to the drive through (couldn't go in because the doors were locked). The employee saw me pull it up and then scanned it. With that being said, he charged me 99 cents and when I reminded him it was free, he said he could not do anything for me. I asked him to rescan it on their system and he refused (with a bad attitude). PS all of their employees have bad attitudes. My displeasure with this location has been gaining for the past 6 months. Now, I will not go back and am telling all my friends not to either.

I made an app order after 7pm, but apparently the shop closes at 7, so... I went to pick it up before 8 (when the app said the store closes) and the store was already shut down for the night The person closing for the night was very understanding when I drove up to the window. She said she didn't know why the app let me order when the store was closed and that I could 1) Contact corporate to get the money back for my order, or 2) Come back tomorrow and she would honor my order So I went back the next day and got my order (which was just some doughnuts because I had a sweet tooth) and all was right with the world

I was a correctional officer with The Texas Department of Criminal Justice. I became totally and permanently disabled in a riot/Disturbance as a correctional officer 3. Asked the store if they had a law enforcement discount and they gave me my meal for free. Outstanding… I have so many problems and they made the beginning of my day good.

Drive-thru menu prices are wrong and don't reflect a price increase, frosted doughnuts are served up in a paper bag mushed together (really....ugh!), cashier utterly rude about both and in case you need more, they are often out of inventory (no toaster for like a year). Shame the owner doesn't care.... or maybe know....i guess that IS doesn't care.