Jimmy Johns

I ordered two sandwiches for delivery the way they come without any modifications. I had placed an order at 8:07 PM and 2 hours later I still hadn’t received my order. When I call they just say it’s out for delivery but it had been in that status for over half an hour when I called back and the website doesn’t even update the order status. The disappointing part is that this isn’t the first occasion that I’ve placed an order for delivery and have had it delivered over an hour later even though I live across the street. I recommend to never order delivery since you will be wasting your money on a service that arrives extremely late.

We placed an order for delivery to a conference and after an hour of waiting and several phone calls, we went to the store to find that not only did they mark it was out for delivery but it wasnt even made yet. Receipt order was still clearly sitting at the sandwich station. I can understand if they got slammed from the conference itself but a simple phone call to say we will not be able to deliver at this time, would make a heck of a difference! Instead we were meet with excuses and lies on the driver just returning from a delivery, the system not working right, and being bogged down, etc. Communication and responsibility for the poor service would’ve made a difference in this review! However that is not what happened! They didn’t even offer a refund on the tip!!

I have always had a good experience here but not this time. Ordered curbside, got there and clicked "here", and yet no one showed up. Was so upset I just walked in to see my order sitting there and the employees standing around. Got home and realized my cup was in my bag, so I payed for a drink I never got