Panera Bread

Panera gives you excellent food for reasonable price. The place is clean and gives you a fast service. Table service means, they bring your food to you, but you bring back the empty dishes. You can also wait for a few minutes and pick up your food. You can order in advance as well. Ordering go through kiosks, you don't need to stand in line, there is more than enough kiosks.

Updated May 2022: On multiple instances, I have received stale whole baguettes (when I order the family feast meals) and stale hard as rocks petite chocolate chippers. I always use the mobile order pickup and I think they use these opportunities to get rid of old products. They should put freshness dates on the items they have on the shelf and then purge items that aren’t fresh. I had to get the petite chocolate chippers for an event to make ice cream sandwiches and it was so upsetting no one could bite through them! ———————- Panera has so much potential but I am constantly disappointed. I ordered for curbside pickup today and no one ever came out. I tried calling and no one picked up. I had to race in with the screaming children under 3 in the car to get it myself. Then I go home and open the large $9 order of Mac and cheese and it was half full (see pic). Not even kidding. Their ingredients are good (fresh baked bread, nice meat and cheese) but the sandwiches are always haphazardly thrown together and they skimp on the fillings. A half sandwich will have a sliver of cheese. Panera is not cheap. They would get more orders and customers if their portions were bigger and if sandwiches were more carefully made. No place to provide feedback in their app after the orders either.

One of the worst customer service experiences I have ever had. I ordered from UberEats and my order was cancelled because the driver arrived and said that my order was not there. So, I ordered from the Panera app - which went to DoorDash. Then I called to confirm my order was being handled and they told me that the order was picked up. I explained my situation (I don’t have a car as I am in from out of town at a hotel I don’t want a refund I simply want dinner). I asked to speak to the manager (who I’d heard her talking to in the background the whole time) and she refused and said he was simply too busy to speak with me. She said she couldn’t help me with anything but a refund and hung up on me mid-sentence. Then I tried calling back several calls and they ignored all of my calls. Terrible.