Starbucks

I frequent this Starbucks and usually get good service. However today I was allowed to make a mobile order at 520am then sat in the drive thru without acknowledgement for 20 minutes. If you’re going to open late don’t turn on your mobile orders so people can go somewhere else. And as professionals do not allow a patron to sit for 20 minutes without speaking to them or telling them what the issue is. I had to wait because this business had already taken my money, didn’t acknowledge me so I could ask for a refund and now I’m going to be late to work. Very dissatisfied, will not be returning.

I took my fiance to Starbucks to use his birthday reward on Dec 30th around 7:45am.When the cashier scanned his barcode, his birthday reward was not showing up on his registered Starbucks card. Instead of trying to help or offering a drink for the inconvenience, the young male cashier blew us off, told us to call the 1800 number and said there was nothing he could do. Not very good customer service. It's not about the money, it's the principle.

Sometimes if im in the middle or something or doing something as simple as smoking a cigarette i choose to find a starbucks with a drive through to accommodate... Well as i was paying for my purchase the employee told me that i was not allowed to smoke in MY car while going through the drive through. I was VERY offended for if i am smoking i always take others. Into consideration and hold it as far away as possible an i felt discriminated against by the employee. I contacted corporate to see if that was a policy cause i have no problem following the rules if it is an they said no. Policy is no smoking inside or on the patios at starbucks, there is nothing stated a customer cant smoke in the drive through an more importantly in their OWN car. That after confirming the policy i attempted to contact the store to speak with the manager and spent close to 45 min calling back to back with not a single call answered. It would just ring until a busy/disconnection tone started. So maybe there wasnt even a manager there who knows... But it was all very unprofessional and disappointing to receive service like this. I sadly let that incident ruin the start of my day an as we all know our mornings always dictate our days. I've decided that im no longer taking my business to this location because obviously theirs some training issues... Or lack there of.