Arby's

Upon first arriving at the Wendy's in Pittsburg Kansas there was a line of vehicles wrapped around the building so I went inside to order thinking it may be quicker. I couldn't have been more wrong. when I walked inside there were two other people in front of me we all stood there for a good 5 minutes before I finally realized no one had been helped and no one was coming up front. Only after I spoke up to the employees behind the counter who were trying to stay out of view of the front did someone finally come up. And they were all laughing while she walked up like it was a joke to see how long they could make us wait or something. Then after I finally got to place my order which I was very specific about because I was reading it directly from a text message. After realizing they messed a sandwich. I told the first employee I could grab the attention of that I needed a sandwich remade. Her name was Abby (The manager) she did not identify herself as the manager she simply tried to pass the buck on to someone else. Well that someone else was the woman who was in charge of making the sandwiches and she started to argue that she made it correctly and didn't do anything wrong. Not sure why she felt the need to argue about it but I did offer to show her the incorrectly made sandwich as well. I then asked who the manager was and only then did Abby identify that she was in fact the manager. After asking if there was some sort of problem with remaking it she looked very annoyed and said no I will make it right now. After making the sandwich and bringing it to me I informed her of how displeased I was with the whole experience and why and that I would most likely be running this up the ladder she turned to the employee that took my order originally and said "if I get in trouble you're fired" or something to that effect because I didn't catch the very end part but the employee exited the door from the kitchen to the lobby and went straight to the bathroom with tears in her eyes. I was honestly blown away by the managers blatant disregard for her job for her employees and for her customers.

Ordered an hour before close. I didn’t have high hopes ordering a baked potato and chx nuggets. I got my food and I was VERY surprised that both items I ordered were steamin hot. Was it fresh? No I don’t expect a baked potato to be fresh at 11:30pm lol but I appreciate it being hot when given to me. ESPECIALLY when I’ve gone to Wendy’s in the middle of the day and had a total opposite experience. Good for you night shift! ❤️