Chipotle Mexican Grill

Whenever I see a manager get in the front lines with the employees and help when it’s busy, I think they genuinely care about the employees and the customers and the store itself. I wanted to take the time to make a review because this is my local chipotle and the food is always fresh and delicious. Thank you!

I love going to Chipotle — it’s one of my favorite places to eat! This particular Chipotle is just like the rest… good food, good prices, good vibes. Today, I went to place an order for pickup while on my lunch break through the Chipotle App and I was charged TWICE in my bank by them and the order didn’t even go through to their system at the restaurant. I was really frustrated and almost ready to give up, but I went inside to get some help anyways. The cashier, John, was kind enough to hear out my issue and help resolve it. I’m not sure if he was the manager at this Chipotle, but he was taking responsibility like one! John was excellent — he has amazing customer de-escalation and resolution skills for just being a cashier. John helped me get a refund and I was even able to get my order for free. I will definitely be coming back to this Chipotle because of the great food and great employees.

Manager Elias is great! He provided the best customer service. I was having an issue with a catering order and every other rep I was able to reach over the phone (3rd party service because Chipotle does NOT want you getting to the restaurant directly) had no clue what was going on - said the order did not exist and even when I had a confirmation # (When they finally found my order they said my card didn't go through and that was also incorrect). Thankfully I got ahold of Elias at 6:30pm - so nice, attentive and very knowledgeable when it came to catering orders, payment processing, and delivery etc. He was able to put my mind at ease, confirmed my order was in the system, and promised there would be no issues - he would make sure of it, even though the day of my event was on his day off. HE IS AMAZING! I had been on the phone for over an hour with 3 different reps and he was able to resolve in a matter of minutes. Chipotle needs to hire more people like Elias. Fast forward to today, I called (learned the trick to bypass the phone promps) and got a rep at that store and he was just as nice and helpful as Elias. I think other managers at nearby stores could learn from this team.

I appreciate the people at this chipotle so much. They are kind and professional (and sometimes funny) even when I’m being my low blood sugar, hangry, rbf self. Even when they are busy they have patience to deal with a lot and they should be commended for that. Thank you for the consistent food and service!

I probably get chipotle every week and I’ve been to so many over the valley. But this one so far has to be the best. Never had a complaint. The food is good. Employees good at doing what they are doing coming from me an ex-chipotle employee. Since Im more far towards Tempe I only come out this one everytime