El Pollo Loco

I like to get the 3 tacos al carbon because it's a great deal usually. At this location, though, they under-stuffed the tacos which makes it not a good deal anymore. Flavor was still good, some of the best grilled chicken you can get at a fast food restaurant. But if you want great service and food EVERY TIME, check out the Scottsdale location!

Placed an order to go, which included nachos and churros among other items; the nachos were saggy because the beans had too much liquid probably they could have a separate tray with drained the beans only for nachos and also they forgot to put the churros we paid for 😭. Taste of food is good though 😋

I have enjoyed El Pollo Loco for decades, long before it expanded outside of SoCal because of the delicious flame grilled chicken it has. Fortunately the chicken has remained delicious, but their menu has expanded considerably to include so many other things. Since this is the nearest location to me, I try to eat here as frequently as possible for the healthy and delicious food. My only qualm with this location has been the challenges of ordering since the location is not the best with regards to their drive thru (which can fill up quickly) and that they are not always open during their posted business hours. I understand that there are ongoing staffing issues related to COVID like with so many other businesses, but the management needs to figure out if they need to make regular changes to address those issues so that they can adhere to their advertised business hours.

I love visiting the El Pollo Locos location in Arizona. I finally had a chance to stop at the Bell Ave today and purchased a vegetarian burrito. Actually they don’t have a vegetarian on their menus. (Hint to corporate) The client is required to subtract the meat at a higher cost. It’s worth it for their burritos are awesome!!! They should consider adding a vegan line of foods to attract a different clientele. Let’s unpack my review: At the register to take my order was Yvette who was very friendly and tried to unravel placing a veggie order. I give her all thumb up!!! Very nice and sweet! The location: Nice appointments for anyone wanting to eat inside. The place had a few customers eating before lunch break. Everyone behind the countertop was very nice as they setup for the rush of hungry customers. Food The food is good but not great! I love the country club location the best so far (yummy!) but if you don’t know the difference the bell location’s food is awesome food! My recommendations: Restroom: There is a pronounce urine odor that hits you like a freight train. It raised my awareness not to touch anything while washing my hands. Yucky!!! SOLUTION: The odor can be fix by changing the deodorant and deep scrubbing the urinals and toilets. Change the disinfectant every 4months and you will keep odors to a minimum. Floors: The floors have a sticky residue throughout the restaurant due to using an improper cleaner and improper mopping technique. SOLUTION: I recommend that your team mop the restrooms with an alkaline based cleaner and rinse. Apply a floor sanitizer to kill the odor at the source. Main floor: Be sure to mop the main floors and change the mop bucket “often” to removing the obvious streaking you can see on the tile. Stainless steel: Most of the stainless steel has streaks on them. Dirty towels with oils may be the culprit. Purchase some sheila shine (oil based) and it will improve the appearance. Concrete: Hire a power washing company to clean up the dirty concrete. It gives the impression the place is dirty and will cut down on possible slip and fall accident. Overall, The location works at providing their customer with a great eating experience. Focus more on keeping the place clean and you can up your satisfaction score with clients.