El Pollo Loco

They were rude and made our meals with hardly any chicken. My chicken bowl was not even full. ( I'm still hungry) When asked for more chicken, they said that is 4oz and would have to charge. The chicken they gave was scraps at the bottom but when they made other people's food they had the right amount and size pieces of chicken. They also laughed at my husband when he asked to remake his food because it wasn't right. My husband asked other customers if there was any chicken in his burrito, they said no. The chicken nachos had barely any chicken. The manager remade that and showed me 4oz of chicken and I told the manger that was not 4oz of chicken. That was still scrapps at the bottom of the pan. They also were charging for cilantro dressing. The place is dirty on top of that. The service was horrible and they seemed to be racists since they made our meals with hardly any chicken and made other peoples meals right with the right amount of chicken. I wouldn't even give them 1 star. NEGATIVE 5 STARS YES!!! WHAT HAPPENED TO THE $5 MENU?? PAID FULL PRICE FOR THIS BAD FOOD.

Horrible take out service every time have order they don't put tortillas if is not one thing is another last time i order a 12 pcs got home and there was 8 pcs of chicken and they wore also not all full pcs you let me know if u count this as full peaces this are bones this are not even full peaces I don't recommend going to this pollo Loco the Manger was yelling and saying bad words the works are bipolar

We are staying at the hotel right next this place. We read the reviews and thought we would save our money. Then we got hungry. So we thought ok we will try it. I got the 4 piece chicken. Mashed potatoes and gravy and the beans. It came with 4 tortillas. It was awesome. My husband got the street tacos. They also were delicious. Everything was hot. We were pleasantly surprised and now we are stuffed.

Not sure when El Pollo Loco stopped serving their vegan/vegetarian burritos, but they did. Really bad marketing idea on their part. So several friends and I won't be eating there ever again. During covid I stopped eating out, but now that it's gotten a little better, I thought I would try eating out again. I saw the vegan/veg burrito were no longer on the menu and there are too many other places for quick food to choose from to have to settle for a place that won't give more vegan/vegetarian options.

The food quality has diminished. The prices have increased substantially and they no longer give tortillas with the chicken only meals. The green salsa, tastes watered-down with just a hint of avocado and the Pico de gallo tastes like yesterday's left overs. Most importantly, the chicken is not as fresh.

I have been to many Pollo Loco locations in about 4 states. I will say that this location is the worst one I’ve ever been to in my life. No exaggeration, I pull up to the drive thru and the girl has major attitude and and unwelcome energy. I did absolutely nothing wrong besides pull up at a decent 7:30pm time with a friendly demeanor. I order the new Birria tacos and a burrito bowl. When I get to the window the girl comes to get my card with her bad attitude. I really wanted to just drive off but I didn’t want the food to go to waste so I stayed to get my food. When I look in the bag, I’m missing the consomé that comes with the birria tacos. I wait at the window and the girl never comes back. I proceed around the corner to park and walk inside to get my missing consomé. Another girl gives a bad attitude, no sorry, or no thank you. It was really uncomfortable feeling in that whole place, the vibe was really bad. Anyway I get to my hotel room and I’m missing a fork to eat my bowl so that’s what motivated me to write this review. This place needs a major training day or just fire everyone and start over. I’m literally eating my bowl with a salsa cup.