Dunkin'

Traveling so never been to this location before. Used the drive thru, did not realize how long the line actually was & moved super slow. When we finally made it to the area to order we were asked to wait...4 of the 5 vehicles in front of us had gotten their orders & left before our order was taken...3 frozen beverages...another long wait at the window. While at the window, sales person was eating a wrap & talking with another worker & using fly swatter to kill bug while waiting for our drinks to be made. Not planning on returning if we are in that area again.

A wonderful surprise this morning. I ordered online and when I arrived. The kind young lady must of saw me drive in and brought me my coffee and muffin directly too my car. Gave me such a smile on my face knowing she took the time to run this out to me. I hope you have a wonderful day and you get something in return soon.

We walked in with a large order for a bridal party and had a lot of specialty drink orders. No questions as the orders were rattled off. Usually we would expect to wait a little while for the drinks to be done, but within 2 minutes we had all 8 drinks ready. And they even asked if there is anything more we needed anything else! Amazing and speedy service!

Had the most pleasant experience this morning while picking mobile orders for my friends and me. The staff was so friendly, and they made sure that we had everything in our order, and even offered to give us donuts. He was the sweetest man, and it made my day to be treated so nicely and with respect. Good job, Penn Yan Dunkin!