Tropical Smoothie Cafe

25 minutes to make 2 smoothies. Might have been better off growing the fruit and making my own. Will need to do time studies but it probably would have been faster. One girl may have been on the rag, as they were openly getting snippy with each other in front of customers. This is why a “livable” minimum wage would never work. They should have to strive for greatness if they want to make enough to live on

They really need new management. I've never been to this location without it looking overwhelmed. At least a dozen people are always waiting. The food almost never comes out with the drinks. The staff is nice but cannot keep up. They need a new system or something because it's really a long wait every time. Other Tropical Smoothie locations don't seem to suffer from this issue.

Truly disturbed of the way the employees are treated. A cashier had told me one day to not bother tipping unless the tip is handed directly otherwise they never receive it. The first time I came in there was only one girl working back and fourth between both the smoothie station and the register alone. It got very busy and it was not even possible for her to keep up with the line while also making the orders. Some customers had been yelling at her and I had to step in. No manager to be found. She looked like she had been running around like this for hours without even a water or bathroom break. Absolutely horrible place to work! —to think one was working like that and never even got her tips! Unbelievable. Do not waste a dime or your time here.

Made an order over the phone one smoothie they said 15 min pick up is being a half hour, waiting, I asked why was taking so long and the rude staff girl said what do you want to me to do. So unprofessional and guetto. Who talks like that with a costumer. How about apologizing and talk nicer !!! Manager definitely got it check employees here.

I love tropical smoothie but this location is horrible. For one the stench when you walk in is gross. They put a newbie on the register and have about six or seven people in the back. The line has about eight of us and going at a painstakingly slow pace. Not one person thinks they should help out on register? They can't open a pick up register? 15 minutes waiting for a phone order just to get home with the wrong meal. The owners or franchisee needs to wake up and make changes at this location.