El Pollo Loco
262 S Rosemead Blvd, 91107 - Pasadena
Recommended by Sluurpy:
2025
2024
2021
#298 of 478 restaurants in Pasadena
Updated on
Mexican
Spanish
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
53/100
Data Completeness
61/100
Verified Dish
Add Missing Dish
📷 Photos (2)
Photo 1 / 2
100%
Google Reviews
736
Google reviews
This location does not allow dine in as stated on Google nor does it allow pick up if u order on the app. When I came to the location it states requires Vax as of 11.4.21 but today is 10.30.21. The point of pick up is so that I don't have to wait in the long drive thru but instead I had to wait outside the door for 15 minutes so the employee can tell me to go thru the drive thru for a pick up order. Do not come to this location unless u are doing drive thru only.
Read more
Google
This location always has the slowest drive-thru. Half the time I leave and go someplace else. Today I stuck it out. When I finally got up there to order, they were out of the chicken tortilla soup which is the only thing I wanted. The other locations are only 5 minutes away. I highly recommend visiting a different location instead.
Read more
Google
Ordered online and went to pick it up. Upon arrival found that the doors were locked and all pick up orders must go through drive through, which took 30 minutes. The entire place seemed to be manned by 2 teenagers. My order was missing half of the items. After back and forth a few times, I ran out of patience and left. My order was still missing all the salsas and salad dressing. I will not be back.
Read more
Google
Lack of communication. Waited 30 minutes in the drive through just for Arlene to tell me I couldn't order as I didn't have a vehicle. While it was a long stretch I could have been informed rather than have me walk to the pay window and ask what was taking so long.
Google
Come on guys. This is food we eat. I wonder what else are you guys not doing. I asked for no cilantro on the salad they put extra cilantro.
Google
This location needs to just shut down
I was trapped in the Drive-Thru for 25 minutes. Like other reviews said, this location does not allow mobile ordering or dine in. And the drive-thru is just really really slow.
Google
Normally I love El Pollo Loco. However this store in East Pasadena is below par. It is very small and crowded during lunch time. So small in fact that trying to get to the condiment bar is a battle. The condiment bar was a mess with salsa all over the place. When I got my 2 piece breast and wing combo I noticed that the breast was the smallest I have ever received in this chain. Very disappointing. Note to management, either redo this store to make it work better or just close it. In the future I will go to the store in Alhambra which is larger and better run.
Read more
Google
This Pollo Loco has a drive through. Nice idea, but it took 31 minutes just to get through the line. It was a little long, but mostly just very SLOW! I'd have walked in instead, but I saw someone else try it, and the doors were locked. It wasn't even 7:30 pm.
Google
Explore more in Pasadena
By cuisine
Recommended pages
Help improve this page: