Amuse

The staff including Jephte at the front desk in particular made this a five start stay by showing so much warmth and genuine kindness, even with a very late night check in. The kindness continued throughout our stay. The room was large and spacious and parking was easy breezy. The breakfast was warm and hearty though not gourmet, it was much appreciated as a complimentary offering. Small notes - While the room was well cleaned and updated there was leftover food in the fridge in the room presumably from a prior guest and at least one towel had a stubborn stain left on it (but it was clearly a clean washed towel, I’d just recommend they double check a bit more closely so they can recycle stained towels to make guest like myself feel even more comfortable).

My first exception was a smell when I got in room, do not know what it was, also could not regulate the heat / AC, so, I called down, and was not offered a replacement room. - When I mentioned the AC problem at desk, they said a maintenance person can come up later in the day, but no one can be in room, (so are we to leave our belongings and valuables in the hotel room, with some stranger), where were we to be with all of our gear, take it back down to the car? - So, then we had been given a ticket saying breakfast included. - We got downstairs to restaurant, and was told the breakfast was not included in price of room. - We are African American, Black, and Muslim. [Not normally a topic of discussion] And this hostess was white, I do not know why she did not like us. - So we were hungry, wanted to know how much for breakfast, was told by the hostess, it is $20 per person, And not included - So, we wanted to see first what would cost 20 for breakfast, We had to first get allowed in , She had to take our info, would not let us go see what was on the buffet, without us giving info, as if we were going to actually eat. - then we went over to breakfast counter, and saw only Yogurt, raw fruit, and bread, and my wife was like , heck no, $20 for this, - So we went back to the hostess, and was asking is this it for $20, - After paying so much for a room, we would think that it would be a representative experience relative to the 160 room price! Most hotels that we go to, with prices over 100, the breakfast is included! - When we approached the hostess, We asked if this is it for 20, The woman started raising her voice, and saying that we can leave etc.. We were trying to understand why she was acting aggresive, So, I defended my spouse, and asked the woman why are you being so aggressive, Because I stood up for my spouse, This woman said we had to leave! - Thankfully there was another hostess , who arrived, and my wife simply asked is there more for 20, - The new hostess said there is more, and showed us where the Eggs, sausage, and warm food was, And that is all that we had asked for. - BTW, That first hostess, the white woman, had actually called security, and I guess she told them we were not conforming to her policies, whatever, But they never came over to us, thankfully! - I think the second hostess intervened, And for this (breakfast was not all of that), But at least there was pinapple slices my favorite, I got some eggs potatoes, turkey bacon, And I was good, - I even left a tip, for the hostess that came to our rescue, - I am a Vet, and I have discounts usually from my employer T-Mobile, the VA etc.. But I dont believe I was able to use those discounts this time, so we paid cash, and stayed 4 days 3 nights. - So, I like the location of the hotel, we have an annual seminar there, and this was the first time we had been treated like second class citizens! - This I did not appreciate!

Great hotel wonderful location and the rooms were very nice as well. Great! Staff has security as well. Overall greatest experience. I definitely recommend this place to anyone.

From the moment I arrived at the Sheraton Hotel, I was enveloped in an atmosphere of sophisticated comfort that defines every aspect of this remarkable establishment. Nestled in a location that balances accessibility with a serene ambiance, the hotel stands as a testament to excellence in hospitality. The architectural design of the Sheraton strikes a perfect balance between modern elegance and functional practicality. The lobby welcomes guests with its spacious, well-lit area, adorned with tasteful art that reflects the hotel's commitment to providing an enriching experience. The check-in process was a breeze, thanks to the efficient and friendly staff who exemplify professionalism and warmth, making every guest feel valued and special. The rooms at the Sheraton are a highlight, offering a sanctuary of relaxation and comfort. Each room is meticulously designed, featuring plush bedding, state-of-the-art amenities, and a breathtaking view that either captures the vibrant cityscape or a tranquil natural landscape. The attention to detail is evident in every aspect, from the intuitive layout to the high-quality toiletries provided. Culinary experiences at the Sheraton are exceptional. The hotel hosts a variety of dining options, each catering to different palates and occasions. From gourmet restaurants serving exquisite dishes crafted by skilled chefs to casual cafes offering a cozy ambiance for a light meal or a coffee, the quality of food and service is consistently outstanding. For business travelers, the hotel offers comprehensive facilities, including well-equipped meeting rooms and a business center. These spaces are designed to foster productivity and creativity, making them ideal for conferences, meetings, or quiet work. Leisure amenities at the Sheraton add another layer of enjoyment to the stay. The fitness center, equipped with the latest equipment, ensures that fitness routines are not disrupted. The spa services provide a sublime escape, offering treatments that rejuvenate both body and mind. The location of the hotel is strategically chosen to offer convenience without the chaos of being in the heart of the city. It's close enough to major attractions and business centers, making it an ideal choice for both leisure and business travelers. In conclusion, the Sheraton Hotel is not just a place to stay; it's a destination that offers a remarkable experience. It combines luxury, comfort, and impeccable service, creating an environment where every stay is memorable. Whether you're traveling for business or leisure, the Sheraton promises and delivers an exceptional experience.

Outside is incredible! It looks like a Castle. Inside, not so incredible. Lobby is “normal” (definitely not Medieval themed). Rooms are clean and well kept. Bathroom looks old and toiletries feel cheap. It looks and feels like a bathroom at Hampton Inn. With my expectations of staying in a Sheraton for around $200 a night (Sep 2023), it fell short.