Firehouse Subs

I came in and ordered at 6:47pm… it is now 7:20pm and I am still waiting for my TWO sandwiches!!! Update: I didn’t leave until 7:35pm!!! I ordered a large tuna salad sandwich w/ light mayo and light mustard, all the veggies & a pickle and I ordered a large turkey bacon ranch no mayo, no onion, sub Swiss for the cheddar, ranch on the side on gluten-free bread. After I paid and waited for what felt like an extraordinary long time, I looked at the receipt to see the time of order. I noticed the order was completely wrong. I went to the counter to straighten it out. I thought I straightened it out. After waiting more time- seeing six other people come in and order, then take their food- I went back up and asked someone to please explain what was taking so long. It had been nearly 40 minutes!! They apologized and said it was almost ready. Then I was handed a bad and asked to check it. It still wasn’t right!! I said I couldn’t wait anymore- they took my name and number and told me they would make it right. The turkey sandwich (s) - two medium = 1 large, had cheddar cheese. No pickle. The tuna sandwich had no veggies and no pickle. Little did I know what the bread was like. When I finally got home and my husband opened his tuna sandwich- the bread was hard as a rock! No veggies, a ton of mayo and bread that he couldn’t bite through. This is not the experience I’ve known from Firehouse Subs. I waited over 45 minutes for two sandwiches that I paid over $28 dollars for and they were still made incorrectly. No pickles. I do hope corporate reaches out to me. This was beyond ridiculous!!!!!!!!!!!!!!!!!!!!

Literally the worst sandwich experience I’ve had. Ordered ok✔️ Filthy restrooms Filthy eating area Total of 3 people in the store and 30 minute wait for 2 meatball subs. While we waited the 5 catty teenage girls making all those sandwiches, complained about everything under the sun and they all needed breaks The final straw was the one who was complaining about not feeling well and rubbing her nose. We walked out after they refunded our sandwiches but made us pay for 2 chips and 1 drink. On way out we took some rude commentary from a few of them as a parting gift. The entire staff should be fired and replaced.

Food is pretty good, meatball hero is always solid but the staff are so unfriendly it’s crazy. The last two times I’ve gone in to order the person taking my order just walked up to the register and stare at you. Not a word, just a stare. Maybe have the staff say “how can I help you?” instead of a blank stare like I’m inconveniencing you. Eh, sandwiches are still better than Subways.