Urbane Cafe Oxnard

I placed my order through GrubHub. I placed exactly what I wanted and when I received my food I didn't get what I ordered. I called them I got yelled at by Noemi. She told me it was my fault so I said OK my bad. I hung up and looked at my receipt and realized she was wrong. She didn't even call me back to let me know she was wrong but when I called back she let me know she was wrong and she told me the only thing she could do was give me a free bag. I'm allergic to vinegar and tried to explain it to her but she told me it wasn't her problem. I also tried to speak to the manager Chris who also didn't seem to care. Awful customer service.

I USUALLY GO TO VENTURA URBANE CAFE. BUT WITH ALL THE RESTRICTIONS N DISTANCING I THOUGHT TO TRY THR OXNARD URBANE CAFE HERE. SURPRISED N GOT THE URBANE CAFE SALAD . PLUS GOT A GIFT CARD AS WILL TOO.. VERY WELL KEPT CLEAN N WELL MANNER N SEASON GREETING EARLY MORNING WHEN THEY OPEN 10.. BEING N MEDICAL FIELD VERY WATCH HOW HANDLING FOOD AREAS. I GIVE THE PERSON 🤚 HIGH FIVE. THANK YOU FOR THE GREAT SERVICE.👍

We eat here at least 3 times per week. Their whole staff is very helpful and friendly, and the food is always fresh and delicious. I always look forward to dinner here. Chris and Martin (as well as everybody else) are great employees and always make sure our specialized order is taken care of. Great place for a healthy lunch or dinner. Thanks!