Jersey Mike's Subs

I've been coming to this Jersey Mike's location for a few years now and this review is way overdue. I do have to say that everyone who works here is extremely friendly they are kind, hard workers, show hospitality, and have a lot of patience. Let's face it dealing with people's personalities is challenging especially nowadays after this whole pandemic I feel like we lost our social skills so they have a lot of patience and I give the employees credit. I like how the chips are displayed right by the ordering window makes it easier for you to select your chips.The lobby is always clean there's hand sanitizer there's easy pickup online orders and my favorite sandwich is a mini number seven =turkey and provolone. I get that Mike's way with a little bit of the chili relish sauce and extra pickles. I suggest you sign up for Mike's points you accumulate points and then you end up getting free subs free chips etc sign up on their app and login your birthday on your birthday you get a free sub or chips there's definitely perks. And the location it's so peaceful. You can stroll the seabridge trail after you eat your sub or you can sit down outside and enjoy the views.

Great sandwiches! You wouldn’t believe it, but a lot goes into making a quality sandwich. I appreciate the hard work. It shows. The supervisor is great with her staff. She inspires incentive in her crew. Unfortunately when she’s not around her manager needs encouragement to straighten out her crew members. I went in yesterday and there was a very rude teenage boy who was irritated that I asked, May I have some more mayo please. He rolled his eyes and gave me the evil eye and went to the back for a utensil instead of using a mayo squeeze bottle. He went out of his way to continue being rude. What I would say to that manager is to take them in the back and be open enough to find out what’s going on. If need be, not be afraid send them home. It takes efficiency to get those sandwiches out like a team should. I respect the job you all have. It can be very difficult.

This review is for the older gentleman who I’m sure is the owner. You need to improve your customer service and not make fun of your customer especially as they are leaving your shop. That’s in poor taste, rude, and just plain unprofessional. My mother went to pick up my order and the name was in my husbands name instead of mine (this is not an uncommon thing for us married couples) but we have the same last name. A professional would have helped my mom find the order perhaps by looking at the orders by last name instead of mocking them. Would it have been better to have my name instead of my husbands yes of course and it would also have been better if the owner wasn’t rude.

About twenty people in line ahead of me. Took about 33 minutes from start to finish to get my food, not horrible. However, they stopped serving the people in line several times to take phone orders. Why would you not serve the people standing on their feet in the line, exhausted and annoyed, directly in front of you before making phone orders? To serve someone that’s not even there and too lazy to stand in line!!!! Why not tell them on the phone we’re packed and it will be another thirty minutes before I can start to make your sandwich? Just baffling. Lame service. They lost a local customer.