Dunkin'

Clean, modern interior. Of course great Dunkin donuts ($0.99 each for basic ones). Coffee is good, not as strong as Starbucks, but for $1.69 , not bad. 1st cup came out not as hot and fresh as I would have liked, so I asked for another cup and she offered to brew a new pot of coffee for me. Enjoyed eating in the dining area.

Went in and ordered an iced vanilla latte, decaf with almond milk. The girl behind the counter said they can’t make specialty drinks decaf. I figured she didn’t hear me correctly through my mask since I’ve literally gotten this drink for years at multiple locations without any problems, so I explained to her that it was just a regular vanilla latte but decaf, and not a specialty drink. She rudely replied with “I know what a decaf latte is”, when I was clearly just trying to get her to understand that I wasn’t asking for a specialty drink, so I just left and went to another location where I was able to get my drink without any problems.

Pretty rough customer service. I ordered coffee and a sandwich and was the only person waiting for food while another person was ordering. One of the employees placed a bag on the counter but didn’t say anything, and with this being a pandemic I wasnt about to grab a bag that wasn’t mine. I figured it was a mobile order or something. The manager came out of the back, looked in the bag, looked at me, and walked away. I waited a few more minutes before asking one of the girls in the back what was in the bag, and she had to open it up to look too. It was my sandwich. Someone simply calling out the order would’ve solved the problem.

I had previously given this location 5 stars due to their awesome service and quality drinks for a good price, but everything seems to have slipped. Occasionally my drink is good and there are a couple of good people there but many of them get orders wrong, constantly forget to give donuts/food items and on multiple occasions my fiance has just had to throw away everything ordered because he didn't even like what was given to us. We're pretty much done with this location at this point. Too many second chances.

Have had good experiences in the past but today was pretty bad. I tried to order online for the first time and my coupon for a free drink just didn't work at all and then when I got into the store it was pretty much chaos. The gentleman working was very nice and working hard but there was a looong line of people, at least 6 or 7 and only two people waiting on drinks. In addition I have ordered a donut with my coffee and I never got it. My coffee was there but no donut and really nobody to ask and I was already running late for work so I couldn't get in line behind like 6 people and wait, so I left without getting what I paid for. Very disappointed.

Let me tell you, it was a rush when I got here. I come to Dunkin every now and then because I work right down the street. Every time I go in, every one is super nice especially the management team. This morning, there was only one person working, and she was working her rear end off. I don’t remember her name, but whoever was working this morning was great. She was noticeably behind, and there was a line of people waiting, but she was pushing through with a smile on her face. I hope she’s able to get the recognition she deserves.

This is the second time in a row where my order was wrong even though on the receipt it says “no cheese” on it. Like I do not understand how the orders can be messed up when making it. You literally look at the screen/ticket number and see it. This just shows the employees don’t pay attention to the order customization.