Fazoli's

I've never been so amazed with Fazolis than I was with this visit. The staff was attentive, management quick to help in anyway possible. Even if you just needed a refill. They weren't very busy but you can tell it's like this all the time because the excellent customer service just seem to come naturally. I'll be back.

As soon as we walked in all you could smell was this strong sent that smells like rotting flesh. We were questioning why the drinks all tasted off and was hoping the food would make it up. The food came out looking amazing but as soon as you tried it, it all tasted like plastic. My noodles were hard and just tasted off. The breadsticks were soggy and not very pleasant, it was just dough. I used to love this place and will never come again. I asked for a refund and when the manager came walking out he blew vape smoke right by me. He came up rudely and said what do you want. He gave me the refund but as soon as we were about to walk out I saw another coworker sitting next to us with a vape right on the table. Never ever again

I have loved Fazolis since I was a little girl. Italian food is my kryptonite :) Today, I went to the Oshkosh location with a gift card in hand and very low in cash. Within moments of arriving, I realized I wasn’t sure what I wanted since there’s SO many great options! Within seconds of deciding what I wanted, I heard a very sweet voice greet me. Carlie Jo walked up to the counter and was ready to take my order. I was instantly impressed with how kind she was! From start to finish, she was making me smile and made my experience outstanding! She also knew the menu very well and was able to answer my questions within seconds with ease. And the best part of all, I was short $0.12 for my bill and Carlie Jo asked Travis (i’m assuming a manager) if it was okay. They let me slide on that last $0.12 instead of not being able to get my beloved Fazolis I was looking forward to. In the end, Carlie Jo personally brought me the to-go order and left me with a smile. They both deserve recognition and I have found a new favorite location! Thanks for the kindness you two! 😉

Not bad food. They seem to be very under staffed. You have to go and ask for more bread sticks. They do not come to you any more or they do t have the staff to come to you. Food was tasty. They staff member brought it out to me and asked if I wasted fresh parmesan cheese on it and I say yes. To which rereplied this better be fast. Why ask if you don't have time. I will not be back any time soon.