Matthew Paradiso
Let me tell you a story:
It’s a Tuesday afternoon during the week of Thanksgiving, 2023. The line is almost out of the door. All three employees are working hard.
Throughout this chaos, Emily (or as she’s known to her nephew, Aunt Icky,) keeps a cool head and an impressively friendly attitude toward the crowd while taking care of my totally unprepared deliveries and entertaining my child with stickers and pens to wave around.
Her customer service skills are excellent and she is an absolute asset to this location. I truly hope that she’ll have the best life possible for her and that the employees working with her enjoy her company as much as I did.
Thank you for everything!
Meghan Desilva
Erica was AMAZING! We had sooo much to ship back but she made it work, her attitude was super positive and super helpful! Her fellow co-workers were also very helpful and delightful to interact with
Nancy Bass
Claudia (and Leslie) get kudos for their notary service! They took care of my documents quickly and expertly! Thank you for your excellent service!
MC C
I've been coming to this UPS store for several years now. I've never left this place feeling disappointed. I've mostly used the shipping and notary services. I keep coming back because of their top notch customer service. The staff members are very warm, welcoming and helpful.
Joy Taylor
I returned some packages 15 minutes before closing time and the line was practically out the door! Gabriel was alone and was handling two registers at the same time! He was awesome!!!! He had to handle customers that were suppose to go to USPS instead of UPS…Gabriel handled that situation very professionally. Great job Gabriel!!!
K Theriot
Highly recommend the UPS Store on Kirkman and Conroy – and the Sunday staff, Gabriel
We went Sunday, just after noon. I had to get 3 items out this week, and this was the only UPS office in the area open on Sunday. We’d been there many times and the staff are always so nice and helpful, and most importantly, patient.
This visit, the line was to the door and wound around inside. Once we opened the door, we heard a voice say, “I apologize for the wait, I’ll be right with you. There are three stations, with one gentleman name Gabriel running at least two of them simultaneously. He was trying to help a couple who were having some sort of complication. At some point. He turned to the line of at least 10 of us, to apologize and say, he would get to us and thanks for your patience. He did this every few minutes and it was extremely helpful. Staff acknowledging an issue is comforting and very important.
It appeared the place had been this busy all day as the wall and cabinets behind the cashiers was stacked with packages. While helping the complicated couple he continued to help people in line get their packages off. A few, like the gentleman who had a wagon full of packages, were checked in and Gabriel promptly completed their orders professionally in seconds.
As is always the case, most people, like me, were unsure of the cost and insurance and packaging. He handled each one of us acknowledging the wait and apologizing, while guiding us through this and that process.
As stated earlier, we’ve been there a few times, in addition to shipping, for their notary services. Again, staff were kind and patient.
Highly recommend Gabriel for Employee of the Month and a substantial raise for doing the work of three people!
Fawaz Gazali
Thank you so much to Katie !
Her smile was amazing , when she was doing the sending procedures for me! I wish you everything beautiful in life! 10/10
Miriam Stevens
They were slammed when the store was about to close at 3pm, but the associate Gabriel did a fantastic job of welcoming everyone in and helping each customer efficiently. It's hard to find a UPS store open on a Sunday for Amazon returns and I appreciated how kind he was even when super busy.
Jenn Angele
I always do my Amazon returns on Sunday as that’s my day off, and it’s always slammed, and Gabriel is always just rocking it behind the counter all on his own. He does a great job, he’s super speedy, gets everyone in and out as quickly as possibly with a friendly smile, thanks everyone for their patience, and is an asset to this company!
dragons-are-awesome Spyro
Emily & Ericka were amazing, they were extremely friendly with us the moment we came through the store. My partner and I were unsure of how to complete a document and they both took the time to explain how to complete it and walk us through the process. We’re grateful for being serviced by an awesome team.
Sheva Orange
Workers are very nice. I was just a bit annoyed by them, charging me to seal the box. I never had this in other UPS stores, but otherwise all good.
Sterlin Garilus
Katie took care of me today, she was so kind and had me out the door so quickly (Great customer service ), I think she deserves a raise
Lana Belas Lemus
The best shipping store you can go to. Everyone is very polite and professional and work ver hard and quickly to get you and have your shipments processed. The prices are always reasonable and they are very knowledgeable on the questions that you have. If you’re ever in Florida in Orlando I would highly recommend checking them out for your next shipment or any printing requests you have!!!! Emily is a rockstar with posters and flyers for your business!!! Keep up the amazing work guys!!!
Lisa Ross
I visited this store on a Sunday around 1:30 and it was extremely busy. The clerk working was named Castillo and he was there working by himself at the time. Although he was there by himself he took the time to greet each and every customer that walked in the store. He was very pleasant and took the time out to make sure that everyone was addressed. He was multi tasking and helping more than one of us at a time to try to make sure that we did not have to wait longer than necessary. I just wanted to make sure that his service did not go unnoticed. It would have been so easy for him to become overwhelmed with the amount of people who were coming in but he handled it so professionally that I had to acknowledge that.
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