Moe's Southwest Grill

On my birthday I received a free burrito and I went to redeem it for dinner. When I arrived the staff was a bit overwhelmed with a new trainee doing paperwork and a crowd of people following me in. They happily made my birthday burrito and took care of the customers but when it came time to check out, my app coupon wasn't working. The employee leading the team, Cristina, handled the situation very well. Some of the guests were not too patient and she kindly asked me to step aside and assured me we could handle it. She took care of the other patrons, while directing her treammates through orders AND simultaneously got her GM directly on the phone. She explained the situation and that she wanted to comp my birthday meal so that I would have a good experience there. Considering how overwhelmed the team was and her being so young yet so calm, I really find it beyond impressive and encouraging; genuine consideration. I would have paid for the burrito that I ordered but her going above and beyond made my birthday experience really exceptional. It's been probably a decade since I've been to a Moe's, maybe even longer, but because Cristina and this experience. I will be back. Thank you!

I came here today during a rush and unfortunately there were only two employees working. My hats off to them they were super pleasant, made sure to say high to everyone and great everyone with a smile while cooking and preparing the orders. They were non stop from the moment I got there till I left. The computer even had issues but they stayed positive and took care of everyone's orders. Couldn't be more impressed with their service and hope their hard work is rewarded.