Ruby Tuesday

I stopped in here at this location for dinner after settling in to a motel nearby. Most time’s I’m pretty happy with a meal from a Ruby Tuesday . This time not so much. I ordered the Rib Dinner and when it arrived the bake potato was cold and hard, the ribs were dry and not very tender I was surprised at this because I always order the rib dinner from Ruby Tuesday because it’s pretty darn good but not this time. The salad bar was great , the service was excellent and our waiter Andrew was super nice. The picture I posted is of the meal I ordered and you can clearly see I didn’t eat much of it. I can’t in good conscious recommend this location unless your looking just to have the salad bar. My wife said I should have complained about the meal but after 8 1/2 hours of driving I just wanted to hit the sack and sleep and anyways I filled up on the salad bar which like I said was pretty darn good.

We have never experienced this before! When we first arrived and got to the hostess stand, a waitress came to the hostess and said “don’t sit anyone else in my section or they will be waiting for a long time” We obviously asked not to sit in her section, but the hostess said that was where she needed to seat us. The waitress NEVER came to our table! My husband and I along with our 4 children got the salad bar only, went to the bar for our drinks, and had to ask the hostess for our check. No one apologized and no one tried to make it right .

We were on our way between Travelers Rest, SC and Georgia and decided to stop here for lunch. Always love Ruby Tuesday’s salad bar. Ashley was our waitress today. She was phenomenal. Personable, professional, efficient and is clearly a very hard worker. We were very impressed with her and feel that she should be commended and recognized! Thank you Ashley!!

We had traveled all day and felt tired and perhaps a bit grumpy. After we checked into our motel, we decided to give the nearby Ruby Tuesday a try. The wait time was quoted as 45-60 minutes, but they were obviously very busy. As we waited we checked out Google reviews and were a bit apprehensive about what the meal would be like. After we were given a table, our server Tony introduced himself. Although there were a number of menu items unavailable, Tony walked us through the menu to help us make our selections. The meal was delicious and worth the wait. My main reason for providing this review is to congratulate Tony on his excellent people skills, organization and work ethic. The guy is a gem and will be successful no matter what he pursues to earn a living. Ruby Tuesday management better make sure they retain this guy - perhaps a manager trainee?!

The wait was 30 minutes to be seated which was expected on a Sunday afternoon. We were surprised that almost 50% of the restaurant was vacant. We were not expecting anything spectacular as we are accustomed to the subpar service in this area but to our surprise we received wonderful service. Our server Ashlee was very attentive to our needs and the other 7 tables that she was serving. This server should be in a management position or trainer at a minimum . Ashlee checked on our table at least every 10 minutes but she was not pushy. Drinks and food were great. I would definitely request this server if I visited this establishment again.

We arrived at around 7:40m on Saturday evening and were told a 35 to 40 minute wait. That’s not a problem as it was expected to have a wait on a Saturday evening. After waiting 45 minutes, I ask how soon and was assured that it won’t be long. We waited another 15 minutes then decided to take our business elsewhere. The front staff had very little motivation to get guests taken care of. The restaurant was half empty. A party ahead of us was seated and a half hour later they still didn’t have their food. It was my first visit to a Ruby Tuesdays and it wasn’t a good one.

Once the food arrived, it was as tasty as you'd expect for a chain. I ate the 1/2 rack of ribs, with fried shrimp, fries and tater tots. Ribs were decent, meat falling off the bone. Shrimp looked half the size from the menu photos. Fries and tots tasted a little stale, spent a little too long under the heat lamp. Lunch for five took two hours, lots of time between visits from the waitress for drink orders and refills. Not a bad stop if you have two hours for a lunch on a Wed.