Sonic Drive-in

I tried eating here two nights ago with my wife and kids, but the employees didn't want to take my order. Over a 30-minute span (or longer!), I pleasantly tried three times over the screens and was told to please wait. I even nicely asked one of the workers when she came outside and was told they were busy. After our friends in our group were finishing the last bites of their food and after customers who arrived after us were helped, I abandoned my efforts. 🤷

6/22/2022 My 1st time at this sonic. The blue-haired girl employee was screaming in the parking lot between each customer. I ordered a shake and it arrived completely melted. She told me that the machine was having difficulty. I told her I would not be drinking this. She offered to remake it, but was screaming in the parking lot asking how could this day get any worse. I’ve got an answer for her: to be fired from your job Won’t be back to this sonic. Peace out loonies

This sonic has gone downhill so much over the past 10 Years. Terrible service. If you don’t like dealing with people get a different job. Pulled up to the window and little buddy at the window doesn’t say anything. Just stares at me. “Take a picture it last longer “. They are always out of something you want to order. They always get any order you place wrong. Just careless , non professional humans working / running this place. 10/10 highly do not recommend

This sonic is terrible! Don’t waste your time or money. I went with my daughter after a long swim meet and we waited over 40 minutes in line. The person taking our order had no idea what they were doing and had me repeat my order several times. It threw me off and I forgot to order her one extra corn dog. I got up to pay and asked if I could add it. The guy told me no, and said I would have to get back in line. (The line i had been Waiting in for well over 25 minutes!!) I thought he was joking, honestly. Because after paying we sat there waiting for the food for another 15 minutes. Check my bag. Nope, he was not joking. He didn’t add ONE CORN DOG to my order. I called the customer service number and filed a complaint, specifically asking for a call back from the DM. Two weeks later, STILL no call or response. Sonic, Don’t even bother trying to save face with your automated reply bc you don’t care what customers have to say or you would reply to the complaint. For the money and time I spent at sonic, I could have bought a box of 30 corn dogs and a box of wings at the grocery store, taken home and cooked it. And I assure you that’s what I will do going forward. At least I would have hot fries that don’t taste like garbage.

TERRIBLE CUSTOMER SERVICE!! If I could give this place a ZERO star I would. I waited 20-25 mins in the drive thru line. Finally got up to the menu/speaker. Sat there for 2 minutes. No one said anything to me. I said “hello?” - again, silence on the other end. The speaker display was completely blank so I took it as it was broken and everyone was giving their orders at the window. ** I HAVE THIS ALL RECORDED** I get to the window and inform the lady that I haven’t given my order yet because no one answered me on the speaker. She apologized and said that if I was ordering food then I’ll have to drive back around and wait in line again. I told her I just waited in line for 20-25 minutes, I asked her if there was any way I could order with her now and scoot up out of the way and have someone bring it to me when it was ready? She said she would ask her manager. Her manager comes to the window (with an attitude from the start) saying “ma’am you’ll have to go back around we are extremely short staffed I was trying to get the chance to take your order but you drove away so” and I said “because I thought the speaker was broken?” And the manager said while rolling her eyes “you’re gonna have to drive around ma’am” and then I said “okay what’s your name?” And she rolled her eyes again and said “Susan” and i said “your name isn’t Susan” because of the way she said it and her face when she said it. She lied. She said “Chloe Goods” - which may or may not be her name. She said “anything else?” She said “go ahead bye bye have a good day” She was EXTREMELY RUDE. Again, I have the entire thing recorded. It’s just frustrating because I had two growing boys in the vehicle with me very hungry. Already frustrated we had to wait in such a long line. And I get the fact that everyone is under staffed. But I was at the speaker for quite some time. She could’ve said “I’ll be with you in just a second” or something to indicate she knew I was there. I’m extremely shocked that she’s even a manager at this point. To upper management, I’m extremely shocked you allow the managers of your stores to act this way. I will be posting this video on a social sites.

The person on the drive through window was rude. It took them 20 minutes to make two small snickers sonic blast. While waiting my husband asked if he could add a shake and the young man yelled replied with, what? You gonna have to drive back around cause it’s too late for that and closed the window. When the blast were ready he handed them to my husband and slammed the window without giving us spoons. We sat there and waited to get his attention for spoons and he have them out quickly and shaved the window again. Never going back.