Wendy's

Wendy’s in Oneida, visit was pretty much a cluster of unpleasant events. Walked in to order, no other customers were inside or in the drive through , waited for someone to bother to wait on us. Placed order and waited some more … then the Door Dash guy who walked in was given our take out order instead of what he came for so our order had to be remade. Waited again. Took food home, looked like they made the salad with whatever lettuce they had left in the bottom of the bag. I think we will skip this one next time.

How about some honesty!! Lately these nighttime workers have fallen short with their tasks! Just now, fries weren’t even cooked all the way! Friday 4:30pm, no line… the past couple months have been awful for door dashers and customers alike! They sit in the window talking or stay in the back not to be seen and even leave the light off in the evening for drive through and refuse to answer the drive through mic as they leave the indoor doors locked and lights off also. ( this has happened 5 times to us, 3 to another, and twice to another and she won’t go back!) The black haired boy, is rude and lied to our faces because he refuses to fold the bags and put stickers on them which door dash requires to ensure no one and nothing has gotten into the food but the workers, and he has been spoken to about this. The blond girl is always lost and just does what he says, even when she knows it’s wrong. She is usually just staring at the monitor and no, she is not new as He claims! When we came back for a clients drink they forgot, for we cannot see the item list for Wendy’s until we confirm, we waited in another line of 3 cars for 10 minutes. We finally just walked up knowing he probably had it poured and could just hand it out and he gave us sass and lip service, I stood there, he finally just handed it out the window. The General manager says they ALWAYS have stickers, showed us 3000, and they are trained to be polite and understanding, the quickness comes, but not with their unstable readiness, uncaring attitudes and rudeness, it never will. Don’t work at a place you don’t enjoy, everyone is hiring right now! The cleanliness has gone down indoors, when they had the doors open yesterday, the dining room had a funk to it! I would like to add, the dark haired woman, is extremely quick and efficient! I’m sorry, I haven’t seen any name tags. Thank You!

Ordered lunch via the drive-through at the Oneida Wendy’s today and had a horrible experience with the cashier at the window. My receipt shows her name to be Bridget though I am not positive. When I pulled up to the window, she whipped open the window, didn’t look at me and demanded my amount due. Every time she opened and closed the window it was a dramatic slam. Not one other word was spoken during my entire transaction other than my “thanks you’s” as I was shoved my drinks and food. I paused to say thank you the last time and she immediately slammed the window shut in my face. I understand it’s food service, cold out, and busy at lunch. I also understand people have bad days- I don’t expect anyone to be overly nice. But really just a VERY poor experience with a SUPER unpleasant person.

Not going there again. Ordered online at 9:30 pm to be picked up at 9:45 pm Order paid for and everything. I was told they closed and threw everything away and cleaned up and to contact support for a possible refund. On a side note, During the day the orders are never ready on time and some of the staff hardly notice when you walk to the counter. I could go on more about how some employees lack basic customer service but I'll leave it that.