Special thanks to Sydney at Apria in Oklahoma City....she is truly the best customer service rep that we deal with. She is very helpful with everything when we are greatly confused with the operation of our equipment. As handicapped senior citizens this is a blessing.
I was sick I felt bad but the food was very good and the staff was terrific l. For the most part the nurses made me feel better. The cleaning people came every day. I could have used more physical therapy.
I definitely feel at ease about my current visit with Apria Healthcare services that have been provided for me. After visiting with William, he explained everything to me that I enquired about when using my oxygen concentrator, I am at ease with the use of my oxygen concentrator. I am most definitely looking forward to being able to share with you my concerns if I have any..
Thanks
I have been using Apria since 2018. They have been quick to respond to all my needs. All the reps who have been to my house have been knowledgeable and courteous, but Destiny goes the extra mile. She not only has the hospital experience needed to understand the medical side of my disease and the equipment, but she also understands the psychological side of it which makes her invaluable to her patients and a great asset to Apria.
APRIA has been my DME provider for CPAP supplies for a long time and I highly recommend them. They are thorough, accurate and fast.
Getting the CPAP machine took almost 2 months. Once we did get the machine, we have been able to work with the respiratory therapist to help solve any problems they have been encountered. She has been quick to respond to our questions and concerns.
One time a request for hoses didn't go right, I had plenty. I was wanting some a special one with foam on earpiece, received regular. Next time I ask the driver for them, hehad them here in a day or two. When I hade problems with my home unit, even though it was working they had a new one right out. They have me set up good.or my insurance does. Home concentrator, portable,and big tank.
We city folks are spoiled, trying to get set up for a 3 or 4 month stay in a town in east Texas. Well I think I have more equipment on hand than they do. So now I will give them five stars. Get the Oklahoma City phone number and work with them. The number that is posted is their home office. May not be the one in California but it's not Oklahoma. Okc number five stars, the other numbers no comment.
We have been dealing with Apria in OKC for several years. The service was always horrible, borderline negligence. But there has
apparently been a big change in personnel and it is like night and day. Now they are very professional, polite, and eager to reform their reputation. Don't hold past reviews against them too much. Keep it up Apria, we appreciate it.
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My dad has been with Apria for a very long time. He would get uptight when his equipment was not working properly and when he would call he felt like he was getting the run around. They would tell him they would come on a certain day and not show up. My parents live a bit out of town and the closest hospital is about 45 min away. I have stepped in to help him and up until yesterday 9/3 I could not give them a 5 star rating. I received a call from Jeff (just started working for Apria 4 weeks ago) and we have NEVER received better customer service than we did from Jeff. He personally drove to my dad's house brought the equipment that was needed. He also explained things to my dad that no one had before. My dad said he was extremely nice, polite, and most professional person that has ever came from Apria. He also wore a mask which was HUGE for someone already struggling with his breathing. Jeff reassured me over they phone that he would take care of my dad and there is nothing better a daughter wants to hear. Hopefully this is just the first of many reviews that show Apria is taking steps to turn things around.
The staff were so quick and prompt with the orders from my physician. They explained everything, they were kind to me, and the service that I got from them was excellent. They all persisted in meeting my needs, and were very patient with my first-time patient questions. I know most of the names of the folks who helped me, but, sadly, I do not remember every name. But each person knows who they are, and I am thankful for their care.
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