Braums Ice Cream & Dairy Strs

I don't normally like to leave reviews, mostly because people choose to focus on them when it's negative. I will tell you that this situation started negative, and I was on my lunch break with a very short window of time and I don't even get that much food when I come, that being said, very disappointed when I received my four piece chicken strip, strip s'only nothing special, and not only did I have to asking the person in the window for everything I've already asked for ahead (4 ranches, extra napkins) but there were three of the pieces extremely skinny and heavy with bread, and the one piece I saved for last because it looked really thick, was ONLY bread ...no chicken at all! I walked in and asked for the manager and explained that I've barely had time to even do this because I was on my lunch break but I had not been so disappointed with an order before. The manager on duty in the morning of 05/11/23, acted so fast to correct the problem it made my head spin. Well I couldn't get the time back I lost to eat, but she went above and beyond to make sure I had everything I needed and checked every piece to make sure thick with chicken, and not heavy breaded. Even added fries to my order in an extra piece of chicken. I'm very grateful for how this manager responded and handled the situation at this location. I will absolutely be back, better than someone who gets it right all the time (because that's humanly impossible) is someone who acts fast to fix the problem. Very impressed with this bronze thanks to this manager 🙌💖🙏