Chipotle Mexican Grill

Picked up an order last night since it's pickup only. Not sure why that is? Sign on the chair outside was so small I could barely read it. They were also out of chicken. I get food shortages but it's just annoying. That should have also been on the sign. Seemed like a good amount of employees that were just playing around not to be doing dine in as well. Employees were rude. If you want to keep losing business keep operating this way. Ordered extra corn on my bowl and recieved less than normal corn. Also forgot my tortillas on the side which I paid for, also forgot my drink which when I asked for it the employee seemed to have an attitude about it. Really close to losing my business.

Added 4/19/22. Pick up and done in my times here. Wonderful staff. First in line for day and register wasn't working so they said to go ahead and sit and they would get payment after meal. So friendly and accommodating. Portions great and heard them offer a second burrito multiple times when first one was too big to close. Pick up is always ready and accurate... Which I can't say for a lot of fast food chains. They are king of the custom order and they make their customers feel like they are important.

Please for the love of god train your employees to not be so skimpy on the portions! All I want is to enjoy a meal but every time I order, I get a different sized portion. Tonight it was 2 tablespoons of rice, 6 slices of pepper/onion, and a half a bag of “large” chips. The meat portion wasn’t great either, but whatever. I want to keep going here but I’m going to have to stop if something doesn’t change.

The food is always good and the employees are nice however, as a senior citizen it's frustrating to go to the door and it says online orders only. (Please, I understand when you are short staffed, you do what you can do) I went back to my car and struggled to order online. I can't order my custom mixes of sauces online either. I know it comes as second nature for you young people to order online and many seniors too but it's a struggle for some of us and we really like your food. I'm not sure that there is an answer but it would be great if it was easier for some of us seniors to order.

My family and I go to Chipotle often. This establish was nice, with clean bathrooms. Girl serving was using very skimpy amounts in the burrito bowls. Meat was so skimpy, I had to order double meat ($3 extra, so my normal $8.50 chicken burrito bowls cost me $12!). We got approx 6 pieces of lettuce, and 2T roasted corn, 3T black beans. Don't think I'll go here again.