Pizza Hut

I wanted curbside, but after my pickup time arrived and I was at the restaurant and had clicked "I'm here", I waited in my car for eight minutes before finally going in to get the pizza myself. When I went inside, there were two employees I could see, neither of which greeted me. Finally, a girl came out to the front, playing or texting on her phone. She stood there for a moment before even noticing me, then finally acknowledged me, no apology or concern for my wait. I got my pizza and went back to work (late, thanks to the horrid customer service at this location), and when I took out a slice, it was so greasy that the absurdly thin crust was SEE-THROUGH. There was barely any sauce on it, which would explain the greasy crust, as I'm sure the cheese seeped through. It was disgusting, but not as much as the poor customer service I experienced. Nearly $20 of my hard-earned money, wasted. Avoid this location at all costs.

We typically get our pizza from here and there are rarely any problems. But, I ordered from here today and someone else went to go pick up our order the first time. They ended up giving us and we ended up taking the wrong order, and I went back to get the correct pizza in to get the right order. I ask the person helping me for my order and when he did, I asked if the pizza was just made upon my arrival. He told me that it was, and so I trusted him. I checked it, took it home to eat, only to find that it DEFINITELY wasn’t made fresh. It must’ve been sitting there from the first time when they gave us the wrong order, which was about an hour prior. Toppings were awful as well. I also asked him about the green peppers on the pizza because they looked almost burnt, and he told me that they started using different green peppers, and that they were just thinner slices. I thought that it wouldn’t be that bad until I actually ate the pizza. I understand that the situation was in my control and I should’ve done something about it to prevent having a worse experience. This isn’t even about wanting my money back or wanting store credit, this is about not lying right to my face by saying that the pizza was made fresh when definitely didn’t taste like it.

I always highly recommend Pizza Hut due to the consistent high quality I have received over the years. I tend to prefer pizza hut over other competitors. In this instance, I redeemed some points I have earned to get a free pizza. That pizza was lousy. Because of all of the great service over the years, I chalk it up to maybe is was just a bad day. It also made me wonder if redeeming the free pizza has some kind of negative affect on the establishment financially, causing a less enthusiastic attitude while making this pizza - but this could be a complete coincidence. I will definitely give it another shot soon and hopefully things will be normal. Thank you!

I had to change a little thing to my order but the manager said I had to cancel my order an do it again.. all I wanted was to change a pamisain cheese I bought for a $1,29 to a upgrading my bread sticks to cheese sticks for a$1.. pretty much and easy fix but no.. I had to cancel order n redo it all again .. makes no sense what so ever.. waste of time