El Pollo Loco

I just spent 40 bucks on dinner here but I might end up just throwing it away. I walked in to place an order and immediately noticed an employee who appeared to be on her break with a personal drink item in hand - WITH HER FOOD SERVICE GLOVES ON. I observed the same employee place her drink underneath the food service counter, move her hair from her face, and touch her face - all while wearing her gloves. She then proceeded to touch and prepare food (specifically side salads) for other people. I addressed the issue to the staff working behind the counter and they all looked at me like I was making an issue out of a non issue. If the rest of that team doesn’t understand that that is a problem, I have zero confidence that food safety standards are being followed overall. This isn’t a hole in the wall / food truck . I use to work food service and I know what flys and what doesn’t that’s gross Very disappointed 🤮

I was in there today because I love it. I was eating when a old man I guess the manager started screaming at the workers Saying you need to close this and that But the thing is with costumers inside the place so everyone included me just looked at him . So for next time if the manager wants to say something to the workers just make sure is no costumers inside.

It wasn't very clean inside employees spent a lot of time talking within themselves when they could have been cleaning and wiping what was needed some employees were unprofessional to what look like a young un experience cashier it lacked leadership and professionalism and cleanliness Harley father wasn't the food was nice and hot but not nothing really to write home about but the red and the green hot sauce made everything taste better