Panera Bread

RUDE! I stopped in this morning to order a sausage egg and chess sandwich. When I picked it up at the end of the counter the sandwich was a bacon egg and cheeses. (Bacon is gross and I don’t order it) The person taking my order typed it in wrong. Then the super rude lady said I needed to order another sandwich and pay for it if I wanted the sausage. I never left the store or touched the food, just read that my order was wrong on the ticket. How bloody rude! I’ll escalate this. On top of that I’ve been here for a half hour just waiting for my correct order. But wait it gets better, I got the wrong sandwich again! Love it. Guess I’ll be buying a 3rd. This location needs a serious change in leadership and improved training.

I usually don’t leave reviews but I saw the best costumer service ever yesterday thanks to a girl at the register. My daughter has been struggling with eating for numerous years and she was whispering to me that she wanted the large but the small had less calories and I the nice girl at the register overheard because she said, “Don’t look at the calories. I won’t look at the calories, you won’t look at the calories and your mom isn’t going to look at the calories. Eat however much you want.” I’ve never been more thankful for a random stranger in my life. Thank you Panera Bread, for such a positive experience that didn’t leave my daughter crying.

Normally very friendly. Not so much today. I went to get a super charged lemonade on my lunch break. The lady working the register was awful. I've never seen her before, and I'm there frequently. She was a middle aged african American woman. I asked her when they would be getting a certain flavor of lemonade, and she replied "when she feels like making it" then said "maybe some time today" dont get what the attitude was about. If she is a manager, they made a mistake with that one. No ability to conduct herself in public.