El Rincon

This was my first visit for an early dinner. To drink I ordered a classic frozen margarita to drink which was excellent. I ordered a combination plate for dinner, which was delicious. Usually Mexican restaurants serve your food on a very hot plate but unfortunately my plate and the food was not very hot. The restaurant was busy so I decided to just eat my food as is. This won't prevent me from returning for a second time though.

Wonderful family run Mexican restaurant in the heart of downtown North Canton. This place had a huge menu, including a lunch menu, kids menu and vegetarian menu. The food is hot, fresh and authentic, and served in generous proportions. They have a decent selection of alcohol, including summer great summer blended margaritas in a variety of flavours. They also have pitchers and party sizes for your embibing pleasure. This is a great spot for couples, casual dining, families and birthday parties. Only drawback is they don't take reservations, so be prepared to wait on busy nights and weekends.

It's been a few years since the last time I was here and I was looking forward to today's visit but it was disappointing. When we arrived, there was one car in the parking lot. We were seated right away and saw guests at one other table, so it's not like the staff was overwhelmed with customers. Just after we were seated, someone brought chips and salsa to the table and we asked for some cheese dip. A few minutes later, the waiter came to take our order and we told him that we had asked for the cheese dip so he would be sure to add it to the bill. Not long after, the waiter brought out the meals. Still no cheese dip. About a minute later the cheese dip arrived and shortly after that we got our water and soda. Exactly opposite of the way you would expect things to arrive. The staff was not very attentive during our visit. We could see several of them near the kitchen and register area, talking to each other but not looking toward the dining room. Other guests arrived and were seated but nobody checked to see how we were doing or if we needed anything. It was a challenge to get someone's attention to get a refill for a drink and again later when we wanted more chips. The food was good but nothing special. Not good enough to endure the poor service. It would be different if they were busy but the only thing the staff seemed to be busy with was each other.

This place is normally one of our “go to, favorite” mexican food spots but after last night’s experience it wont be our first choice any longer. We had a party of 5, we were seated fairly quick. Our waiter was an older gentleman and he was very inattentive and honestly kind of rude. He acted as if every trip to our table was a problem. When it came time to ordering, 4/5 of us ordered and one of our party was missing a page or two from their menu and was trying to find something familiar and the waiter walked away without the persons order, he attended other tables and kitchen orders then came back to take their order. We ordered cheese dip and got it the same time our food was brought out, one of our chicken Chimichanga dinners was ice cold inside the chimichanga. Upon telling the waiter he seemed irritated and as if it was a problem so we just kept the dish and only ate the rice and cream salad. There were no refills or offers to refill. He placed one of our adult meal which was a hot sizzling plate in front of a 1 year old instead of walking it around the table. Normally we can brush off a bad experience because its one of our favorites but this experience changed that. The lack of personal skills or professionalism he portrayed was obvious.