Pizza Hut

After a long trip my family and I just wanted to eat before heading back home to Phoenix. We called ahead of time ,about an hour before close time to ask if they would still be able to seat a group of approx 14 people for dine in. They said yes. We went in, the waitress sat us down and we ordered our drinks, she told us we would be able to be there at least until 10:30. So we went ahead and placed our pizza/wing orders. They gave us our drinks first and a few minutes later the waitress comes to tell us that her manager said we would have to take our pizzas to go as they closed at 10pm. Not even the manager himself came to tell us personally nor offered any type of apology or discount. We asked if our drinks could be discounted as we didnt even get to finish them. The Manager went back to our table to check how much of the drinks had been consumed and came back to tell us he could not discount them as they had been consumed halfway. They basically let us place our order, only to kick us out, instead of telling us beforehand that we would not be served past 10. And to top it off we didn't get one of the pizzas we ordered. We understand it was an hour before close time but they really could have turned us away if they knew they would not be able to serve us, but we assume they just wanted to make the sale. I never leave any kind of review but this experience was unacceptable. Very dissatisfied with the customer service,specifically from management. Do not recommend this Pizza Hut location if you want to avoid an uncordial manager.

Pizza was pretty decent but I gave it 1 start because the person that attended me as I walked in to order, was very unprofessional. In such a rush. Had a bad attitude and tone of voice woth me. If I run a business I would not have people like that attending customers at the front of the business or in my business at all....it's very easy to drive people away when customers aren't put first and don't get good and respectful customer service.

I have been a loyal Pizza Hut customer for a very long time. I have found the ingredients fresh at all times and bursting with flavor. The ordering process has always been simple and my orders have at all times been accurately completed. Using the application also grants me the ability to order food for relatives and friends in different cities, which is incredibly convenient. Keep up the great work!