Sonic Drive-in

Ordered a brioche bacon sandwich. I've ordered these before and they're generally delicious. Not so much this time. As you can see from the picture the bacon was BLACK. How any person serving food thought this was appropriate is beyond me. I couldn't even eat it without the bacon because the egg and bun tasted like burnt bacon grease.

It was extraordinarily busy...only 3 people 9n duty...and yet they were racking out!!! Yes, there was a little wait but it was understandable. They employees were literally run to cars and grabbing everything as fast as possible. This is a good crew. The woman at the window was professional and kind. She apologized, but there was no reason. Thank you Sonic.

We stopped going to this location over a year ago knowing they were having issues with staffing. Over the last several months including tonight we went back hoping for improvement. We can never get a complete and correct order. So incredibly frustrating as this location is the closest for us. Tonight the gal taking our order interrupted several times and still got the order wrong. My husband corrected her several times but gave up and decided mustard on his burger just wasn’t worth the hassle. They finally brought out our food but there were 4 drinks and we ordered two. My husband let her know that was not our order. With attitude she left. After several more minutes went by we buzzed back letting them know we hadn’t got our food yet. She brought out the same order. We told her we assumed it was not ours due to what was on the tray. She said it was in fact ours. I tasted my drink because it did not appear to be iced tea. It in fact was not so he gave it back. We got home and the food in the bag was not what we ordered and his drink was wrong. We have given all the grace possible to the location and we will not be back.

35 minutes and counting waiting for 3 drinks. Car hops with zero sense of urgency delivering orders while behind. Meanwhile I see two guys laughing and joking inside instead of working. Minimum of 5 minutes between car hops actually coming out with orders. My mobile order was shown delivered 25 minutes ago yet I’m still waiting. Poorly managed location.

I RARELY leave reviews because i understand places are short staffed right now, however- I placed an online order today that says it will be done in 5-10 minutes. I waited patiently until it got up to 35 minutes with no word on my food. A gentleman came and gave me my drinks and one burger. I told him I am missing 3 different sides. A lady says over the screen that it will be out right away. That took another 15 minutes. The food ended up being cold and unenjoyable. Again, I am usually very patient about these things but this has been a reoccurring issue and i am hoping something more is done to help this location out.

Why does the Nixa location struggle with the “basics”? Orders two cheeseburgers, fries, onion rings, and cokes. Coke was fine. Onion rings were fine. Fries were old, cold, soft, greasy. Cheeseburgers were both cold, meat & cheese both cold. Lettuce was limp and brownish; looked so old nobody should have served it. I wish this was a rare experience; but it’s not. The Sonic on S Campbell seems to find a way to serve decent food; why can’t Nixa? If you make too many burgers ahead at lunchtime, and they start getting cold; stop serving them! Don’t cook so many ahead. This is easy to fix!

I never go to this location anymore my last visit the buns were dry and stale and the food took forever. I normally end up driving towards Springfield to stop at one of the two locations further north. I think this franchise owner must not be the same because the other locations never have the quality issues I have had with this Nixa location.