Texas Roadhouse

I go to Texas Roadhouse on Fridays for the Prime Rib. It's the best around this area in my opinion, and I've tried all the places that have Prime Rib. The closet to it is Outback, all others fall way short. I always get right in, I sit at the bar and the service there is impeccable. Tried the rattle snake bites, and like them. Ordered my Prime Rib med-rare and it was perfect. Had mushrooms on top. My sides were steamed broccoli and the loaded steak fries with chili. Ate almost everything, brought what was left of the Prime Rib home for lunch tomorrow. Had a couple of the Long Island Ice Tea's that went great with the meal.

Love going to eat here back home. Decided to eat lunch here before shopping at nearby mall. Arrived at 11:50am on a Sunday. Waited a little for someone to seat us. Waiter came and got our drink order then gave us time to look at menu. I ordered steak salad (medium) and my FH ordered 2 baked potatoes, mashed potatoes, and applesauce b/c he recently had teeth pulled. Waited over 40min when Jeff said our food would be coming out in 5min. It comes out and my steak was not cooked medium and was barely even warm. I took it off and put on plate. I barely saw our waiter and honestly our food should have been hot for as long as we waited. I have added a picture of my steak that was supposed to be medium.

My go-to restaurant for steak. Always good food. Always good service. Tonight was no exception. The bartender was me server and you could tell she was a pro. The steak and sides were delicious. I I am a truck driver and Texas roadhouse is my go to choice anywhere in America for a good meal. (Photos below are from a different night, different restaurant)

I rest at Texas Roadhouse frequently. I like my steaks done Pittsburgh style burnt on the outside and rare in the middle. Steak came back rare the first time but not charred on the outside. This time it came back in a black and was seasoning and like salty juice water. I seriously doubt the cook here knows what Pittsburgh style is. Too bad I should have just stuck with the rare state and taking that home and build a fire and charbroiled it myself. They call they did was like boil this thing in a black seasoning. I should have got the prime rib on Friday night.

So I didn't actually eat here the day this popped up into my feed. Every time I have gone to this restaurant in the past food has always been very good as has the service. On any normal day it would be 5 stars. The reason I have only given 2 stars is because of the normally good food and service. I arrived at the restaurant that day and noticed it was busy as usual but figured I would go in and ask what the wait time was. I was told for 2 people it would be 5 to 15 minutes so I put in for a spot and went to wait in the vehicle. An hour and 15 minutes later we decided to leave. We drove to another restaurant, were seated, had our drinks set in front of us and our food order in when I finally got notified that a table was ready. I understand you're busy and nobody wants to work anymore but lying directly to a customer's face, miss short haired hostess who's name I do not know that was working Sunday February 20th around 1230PM is just bad business. If its going to be an hour say that.