Chipotle Mexican Grill

May 14th @ military road location. Waited ~45min in line & finally got to the counter to order and they said "we're closed, no more orders." This was at 7:45pm, with lobby hours clearly posted till 8pm. I waited patiently to speak to the manager, and their reason was "we're short staffed." That is probably true, and all your employees are working hard. That's why no one complained about waiting in line for 45min. The issue is you didn't remain open until your posted time, for the people that waited since 7pm, you just told to leave, "you're not going to serve them." The employee said "I'm just doing what my manger is telling me." Which is good, but that manager needs to be trained better then or you're going to lose more customers. I know about that 20 left tonight, and might not come back.

Waited for 10 mins for someone to finally get to the buffet to take the next order HORRIBLE SERVICE NEVER HAVE I WAITED SO LONG HERE BEFORE I remember when the line would be all the way out the door and around the corner and you would be in and out in under 10 minutes now you wait 10 minutes just for an employee to take the next order with a line all the way to the door it took 25 mins to get in an out

WORST EXPERIENCE YET. If you see Anaja working you might as well walk out. The rudest employee I’ve ever had take care of me. When i was cashing out, i tried swiping my gift card and she snatched it out of my hand. Every customer after me said how rude she was when cashing them out. If you’re that miserable opening at 10:45 then perhaps you should find a different job. Thankfully, Lucas was so kind in preparing my food or else i would have had a worse experience.

This is by far the worst managed Chipotle in the entire US. Restaurant is filthy frontvyo back. I don’t even want to think about what the kitchen area looks like. Chips are ALWAYS stale. Food temp is always Luke warm. The portions compared to all other locations is about half. The employees never look like they know what they are doing. None of them are happy to be there. The line always moves at a snails pace because nothing is ever ready to be assembled. Just an abomination of Chipotle’s standards. This place should just close. I won’t be going back.

This system that you have is not ever going to work I know you are busy now but it won't be for long if we can't talk to a human being about what we need or want this company does not care when we order some times things are not right and we can't get through to anyone that can help us with delivery service it's a shame because of the price we pay as a costmer need a person to answer the phone of the location we order from like it just happened again that's what I'm talking about I ordered food that coast me at least 80 dollars and it's wrong again it happens more time than none and after the fact we get are food every one needs to eat but one thing is always wrong so now I have to call not even call but type in to a robot or computer that it's wrong and have to be aggravated that we as a family can't eat together and I spend a hour trying to get someone on the phone to fix the problem this system doesn't work how many people just give up and spend a lot of money trying to fix the problem every time