Ledu Thai Eatery

We had dinner here as we happened to be in Newton and this place was well reviewed. There's not much sitting room, but we were able to get a table for 3 of us. The food came out very fast despite the kitchen looking pretty busy with delivery/take out orders. The pad thai was good, but not amazing. My wife enjoyed the basil fried rice a lot more. The Thai iced tea felt light and was very sweet. A decent experience but we are used to better options in Cambridge & Somerville.

Yes they make tasty dish only when they are not busy 😑Today I ordered 1 of their noodle dishes, the dish looked and tasted horrible like it was cooked with bad meat, first taste I gagged. I called the restaurant and asked if they had new chef. The lady said nope, I explained that my dish taste like it was cooked with something that had gone bad. Lady tried to convince me that the reason it had that weird taste it’s because food was covered for too long in plastic bowl, stood there trying to defend a nasty dish. hopefully they won’t remake the dish and resale it to someone else. I’m sorry but I was disgusted. They are no longer 1 of my favorite Thai restaurants 😑

Cashier lied about my order being ready. I arrived and my food was ready but she said it wasn't. We waited for 30 min. then she called my name and pointed to the bag on the front table (where the bag had been since we arrive and she claimed it wasn't ready yet) and said your food is ready now. I told her why did she lie, she said she had to make me wait until one other woman (who had been standing there waiting) got her food first, even though mine was ready first. Other people walked in as well and she handed them their food. I told her that what she did was rude and insensitive, she said that's the way it works for her. By the time we arrived home, the food was cold. I couldn't believe how unkind and rude she was, the gentleman working next to her looked at me and apologized, but she didn't care. You'd think kindness and customer service were some key attributes people would have in the service business. Additionally, they all had masks but didn't wear them, not even the cooks, they were all hanging from their ears, all of them pretending to wear them. I will never return there. This is not a time to play with peoples emotions, we have a lot on our plates already. I don't mind helping our local businesses, but when they behave this badly, it really makes me sad. LeDu management you can say or provide any excuse you want to and try to make me sound like I'm unreasonable. I offered to pay for the extra soup and offered several times. If you didn't want to do it, just say no. It has nothing to do with my complaint. Also the reason why I requested it is because the last time I ordered the soup with noodles, it didn't have enough broth to cover the noodles which I explained to her so she understood. Shame on you for that one! Also, there wasn't any confusion of the order. It was clear. I came in, my order was ready, she looked at the bag and set it aside and said your order isn't ready yet. She did lie and told me that she had to say this to accommodate the woman whom had been there before I arrived. Shame on you for trying to make up something that is not. You're not the only restaurant around that is open and your not the only one donating and if you are, then I think that is very kind of you but it still does not give your restaurant the right to treat others differently. Please don't try to make something up or aggrandize what you do as a restaurant to cover up this issues. Just apologize, change your process and move on.